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Night Support Worker

3 months ago

Portsmouth, United Kingdom Countryside Properties Full time

Salary £25,307

Location Portsmouth

The Vacancy

Full time, 42 hours a week. Working 8pm to 8am, on a four night on, four night off rota. 

Portsmouth Mental Health Supported Living Service provides supported accommodation for up to 12 adults, who have mental ill health and alcohol / substance misuse needs. Our clients have a mix of medium to high support needs and this service provides 24/7 support across two houses next door to each other. 

Our aim is to support clients to develop life skills to enable them to achieve their goals, gain independence and move on to safe and secure accommodation.  

You’d be part of a small team that works collaboratively with clients to help them achieve positive outcomes. If you love working with people and are looking for a role where you can make a real difference in the lives of those your support, then this is the role for you 

MAIN RESPONSIBILITIES

  • Be a welcoming friendly face for people in the service
  • Provide informal support to clients and be a listening ear
  • Respond to incoming calls
  • Manage clients and their visitors within the building and any associated safety issues
  • Deal with any incidents that may arise and contact external services when necessary
  • Monitor the service and surrounding areas that are covered by CCTV
  • Complete wellbeing checks for all residents at agreed times and to meet their needs
  • Carry out regular visual checks / fire checks on the interior and exterior of the buildings and car park, noting defects during the handover or via the communications book
  • Perform any other checks or tasks as directed by staff, referring issues to relevant person
  • You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures
  • Maintain clean and tidy communal areas
  • Provide detailed handovers to day staff regarding client safety and support information
  • Work in accordance with Health and Safety regulations and policy and procedure
  • Attend supervision, appraisal and training as required to carry out the role
  • Provide basic First Aid assistance until help arrives (full training provided)
  • Triage out of hours issues which may arise in service and contact the on-call manager where applicable

KNOWLEDGE, SKILLS, EXPERIENCE & ESSENTIAL QUALIFICATIONS/TRAINING

Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people.  Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

•           Clear verbal and written English

•           Good IT and keyboard skills

•           Interest and genuine concern for mental health, housing and related issues

•           Polite, assertive manner, ability to self -motivate

•           Passion for working in a client/customer facing role

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. 

About Us

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.

Our mission

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

Annual appraisals

Child care vouchers

Pension with life cover

Employee assistance programme

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