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Technical Support Engineer

2 months ago

City, United Kingdom Staffbase Recruitment Full time

Our client is a leading manufacturer of CNC, cutting and milling machinery and due to their continued success Staffbase have been appointed to recruit for the position of Technical Support Engineer.

This is an office based job but with occasional field service support and full training will be given.

The Role:

Technical Support Engineer will provide professional technical support and advice for customers and engineers to resolve machine breakdowns, assist with machine installations and commissioning and role out software updates etc etc.
Your duties will include but is not limited to the following;

  • Provide technical advice by telephone, email and using remote on-line access
  • Process incoming spare and replacement parts orders / enquiries from engineers and customers
  • Investigate and resolve technical /engineering queries over the phone
  • Maintain and update field service engineer work schedules and plan & co-ordinate customer visits as appropriate
  • Process engineers job sheets and update CRM system
  • Maintain training records and book training for engineers as and when necessary
  • Attend occasional machine breakdowns and installations with field service engineers


Candidate:

You will be a competent multi-skilled engineer (with electrical bias) and ideally you will have previous experience with automated machinery e,g CNC, packaging, robotics

You will have HNC or HND qualification in either mechanical and /or electrical engineering. Applicants with good electrical fault find and repair skills essential and ideally you will have good plc controls fault find and repair skills.
You will have excellent written and verbal communication skills and you will be able to work well under your own initiative.

Hours of Work:

Mon to Fri 40 hours

Benefits:

Excellent basic salary 38K - 42K +OT
Company Car
33 days annual leave
Pension