Student System Support Manager

4 weeks ago

City of London, United Kingdom Investigo Full time

A leading world class university based in central London is seeking to recruit a Student System Support Manager on a permanent basis.

The Student Systems Support Manager is responsible for managing the technical support provided to users of the university student system (SITS) and associated applications including managing a team of 6 student system support staff.

The team consists of Student Support Administrators who provide first and second line support to users across the university, working closely with both end users to provide support on key processes as well as with internal developers and analysts to help resolve issues. This includes overseeing the correct and efficient use of systems, investigating technical issues and bugs to reach a resolution, and liaising with the vendor to raise software issues.

The team are also required to support the testing, training and implementation of enhancements, upgrades and other system developments. This will involve supporting underlying business processes, producing manuals and guides, ensuring the highest level of accuracy and compliance with university and external body processes and regulations.

This is great opportunity to work in a vibrant and high performing team, to hone current management skills and further your own skill set. Excellent benefits available including generous pension scheme, closure days, flexible working and study opportunities plus much more

Please note you would be required to come to site in zone 1 twice a week.

If interested please apply today.

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