Capital Allowances Tax Analysis
3 weeks ago
Senior consultants liaise with clients and their accountants to resolve queries, to ensure prompt submission and delivery. They thoroughly document activity on the Customer Management System (CMS) and update spreadsheets to ensure accurate record keeping. They also act as an advisor to Consultants within the team.
Duties and responsibilities, as they align to Ryan's Key Results
People:
- A genuine interest in people and the business.
- Excellent verbal and written proficiency to respond to queries raised by clients and other Consultants.
- Collaborative working is essential - working with others to get things done; and willingly giving help and support to colleagues.
- Able to explain processes clearly and concisely, focusing on key points and using simple language.
Client:- Providing first-class customer service to clients at all stages of their claims.
- Liaising with clients & their accountants to resolve queries, and ensure prompt submission and delivery.
- Thoroughly documenting activity on the customer management system (CMS) and updating spreadsheets to ensure accurate record keeping.
Value:- Working towards agreed daily, weekly, and monthly individual/ team targets to meet the annual Company revenue target
- Acting as the main contact for high-value, repeat clients and key agents
- Support the Team Manager by delivering training to Consultants, new starters, and Agents/Introducers as required
- Ensuring awareness of changes in legislation, opportunities, and threats that may affect the firm.
Education and Experience:- Experience in a tax or financial industry background.
- Professional qualification in AAT or ATT is desirable.
- Uses technical knowledge and understanding of Capital Allowances to deliver an exceptional service to clients and to support the other Consultants as they develop.
- Ability to prioritize tasks, manage ambiguity, and thrive in an environment of growth and change.
- Demonstrates punctuality, dependability, accuracy, and attention to detail.
- Knowledge of HMRC legislation and guidelines applicable to the service (training will be provided).
- Focuses on the outcomes to be achieved, working quickly and accurately and seeking guidance when appropriate.
- Acts on own initiative to find solutions, showing a strong work ethic and demonstrating extra effort when required.
- Is keen to learn; proactively responding to feedback, learning from experience, and developing own professional skills and knowledge.
- Must have excellent organization and time management skills, strong communication skills, and must be a team player.
#LI-Hybrid
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