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Contracts Manager
4 months ago
Basic Salary of £50k-£55kPlus Car or Car Allowance (£6k)10% BonusPension with Company Contribution of 4% raising to 6% after 12 monthsLife Insurance of 2 x salaryFuel CardFree Onsite ParkingCycle to Work SchemeLocal Gym DiscountsVodafone DiscountsTraining and DevelopmentEmployee Assistances Programme
Summary of the Role
To manage a portfolio of Oxalis clients, ensuring that customer requirements are fully met and that the business operates in a safe, efficient and profitable manner in line with budget expectations. To manage the performance, both operational and commercial, of third party carriers and agency drivers working on behalf of Oxalis
Key Responsibilities
Reporting to the Divisional Director for Field Operations, the Contracts & Carrier Manager is responsible for;
Contract Management
Ensuring that necessary relationships with customers and other Oxalis departments involved in the delivery of the business objectives, including safety and service excellence are successfully developed and maintainedMaintaining an awareness of client volumes and engaging with the resource team to ensure that sufficient resources are in place to service the clients business needsIdentifying customer service trends and develop / implement both proactive and reactive action plans to improve performanceManaging the commercial relationship with the clients, and ensure that all commercial elements of the contracts are applied in a timely and accurate manner, including invoicing and contractual variations as necessaryPersonally developing multi-level relationships with key customer contacts which will enable the company to be positioned correctly and win profitable opportunities in line with its strategy for the businessSeeking out and implementing continuous service level improvements, cost saving and optimisation initiatives; conductingformal periodic reviews with all clients and acting as a point of escalation for any client concerns
Carrier Management
Agency and subcontractor (Suppliers) management negotiate and agree fair and competitive rates, and ensure that all invoices and charges are agreed and paid in a prompt mannerDevelop strong working relationships with SuppliersConduct regular reviews and audits to ensure Suppliers deliver the highest standards of safety and service performanceEnsure Suppliers adhere to the appropriate company policies and agreed service level agreementsDesign and conduct tenders for Suppliers, agreeing contract terms and SLAs
Qualifications, Skills & Experience
The successful candidate will have proven experience in client management in the transport sector, experience of managing suppliers/subcontractors/agencies and be an excellent communicator
