Survey Analyst Account Management

1 month ago

London, United Kingdom WTW Full time

The Team:

The WTW Rewards Data Intelligence Practice is a leading provider of compensation, benefits and employment practices information to the global employer community. Covering more than 100 countries from our data centres across six continents, we annually compile reports on the remuneration, benefits and employment practices of local and multinational companies.

Our portfolio of products and customised services helps organizations to:

• Develop cost-effective salary and benefit packages.

• Stay up-to-date with the latest HR developments.

• Ensure compliance with local laws and customs.

• Assess and compare the costs of employment within and across regions.

The Role:

• Primarily providing survey and compensation consulting support to UK/EMEA Financial Services clients, the role will be assisting the growth and profitability of the unit by being responsible for:

  1. Client relationships among all Financial Service Sectors client - being responsible for supporting, managing and growing our revenues, sales and survey participations

  2. Assisting in various aspects of survey operations in support of the Financial Services Product Leader.

  3. The delivery of compensation-based project work such as salary structure development, compensation and benefits reviews and conducting pay assessments and bespoke surveys

Performance objectives are:

Excellence

• Continuously develop technical and consulting skills (e.g. selling and project management skills)

• Ensure that survey project files are up-to-date and meet Professional Excellence standards

• Increase efficiency by identifying ways to improve processes

• Assisting survey product team with project management, data validations and survey reviews

Client

• Conducting and supporting client presentations & forums

• Account managing survey clients, conducting job benchmarking and supporting their market data requirements

• Working with other consultants and the survey production team to deliver on surveys and projects to meet or exceed client expectations by producing project plans and activity schedules, supporting job matching, pay assessments, compensation reviews, managing project correspondence, meeting notes, etc.

Financial

• Providing new and existing clients with survey pricing proposals

• Support the revenue growth of allocated industry sector or surveys

People

• Build strong relationships externally and internally and collaborate effectively on cross-functional teams

• Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels

• Work closely with Customer Services teams for end-to-end account management

The Requirements

  • Experience in data management or experience through survey or compensation consulting and be numerate with good data analysis and interpretation skills.

  • Good organisational skills; planning and organising work efficiently, handling multi projects and priorities.

  • To be self-sufficient and manage own workload, asking for support as required and a good team player.

  • Strong client relationship management skills with a dedication to quality and customer service.

  • A good understanding of compensation and benefits issues and the broader HR environmentExcellent written and oral communication skills – comfortable communicating with senior managersWill have a good working experience with MS Excel, Word and PowerPoint and possibly have some experience working with databases or statistical software.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity

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