Customer Alarm Agent

4 weeks ago

Newcastle upon Tyne, United Kingdom Verisure Careers Full time

Customer Alarm Agent

Newcastle

NE12 8BU

Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus

Working Hours:

37.5 hours per week

Shift Pattern: Shifts between Monday

Sunday (5 days, 2 days off) from 7:00am until 3:30pm or 11:45am and 8:15pm and 1:30pm until 10pm (Afternoons - rotational shift pattern)

Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service

We currently looking to develop our team of specialised

Alarm Receiving Centre Ambassadors

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services.

We protect

over 5.1 million families and small businesses across 17 countries

in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Role Responsibility: Reacting to incidents in a timely manner

Processing Alarms signals received from customers property.

Reviewing of images and liaising with security guards, police and fire brigade as part of monitoring duties

Making quick and accurate choices whilst fo...

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