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Travel Retail

4 months ago

HOUNSLOW, United Kingdom CLINIQUE Full time
Position Summary:

To achieve the personal objectives set down by Clinique and to contribute to the success of the account.

To promote and maintain Clinique's image and reputation to the customer.

Key Responsibilities:

Retail Sales

Measures

Achieve the targets set by the Company as communicated by the counter manager.

KPIS

Target achievement %

A£S

IPT

MOB%

Skin School service completed

Be proactive in ways to increase sales opportunities and service standards.

Identify features and benefits of products providing consumers with relevant information.

Demonstrate a thorough understanding of the Brand and product.

Provide personalized service to our customers in order to meet customer expectations and achieve sales targets.

Sales targets (as above)

No. Skin Schools completed

Maintain an up-to-date awareness of new stock, best sellers, out of stock categories and layouts

Achieve daily sales goals

Act as a role model and encourage colleagues to achieve agreed standards

Take personal responsibility and ownership for development

Understand the company culture and promote the Brand image at all times

E learning, coaching and training

Merchandising

Measures

Preserve merchandising displays and ensure counter hygiene standards including testers and fixtures, which should be kept clean and reflect the Clinique image and guidelines.

Counter merchandised to Marketing guideline and updated Maintenance communicated to SEE.

Ensure all VM, counter hygiene and brand guidelines are communicated and adhered to, follow up once a week with all changes that take place on counter; regularly communicated to SEE/ Counter manager. Finding VM solutions when faced with oos challenges.

Brand guidelines adhered to.

Follow up and share pictures CM/SEE

Report all Health and Safety/ maintenance issues to your Counter Manager and SEE immediately

Education

Measures

Complete self-learning of elearning/ onboarding modules as set out by counter manager.

Elearning completed 6 months from starting with Clinique

Builds relationships with key agency partners to train/ coach agency staff/ generic teams to support achieving key retail goals.

Achieving sell thru of newness

Agency staff sales results.

Generic staff training.

Work individually or as part of a team to offer a high-touch personalized Clinique Travel Retail services to all our customers.

No. Skin School completed

Service provided to customers

Qualifications

Other Duties/ Experience

Adhere to appearance guidelines and personal standards

Passion for Clinique Brand

Ability to learn quickly and compliant in nature

Ability to hold an engaging conversation

Possess and acts upon initiative

Effective communication, organizational and prioritization skills

Ability to work independently, under pressure and self-motivated

Communication via Teams Channel

Ability to work Travel Retail hours including 4am starts, evening, weekends and special events in a fast-paced work environment

Previous experience in retail

Previous management experience within similar roles

Applicants must have an in-date passport to work in the airport

To obtain an airside pass, you must be able to provide a checkable 5 years work/education history and have a satisfactory security clearance from the relevant airport authority and CRC check

Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Job: Retail - Store

Primary Location: GB-ENG-Heathrow

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 243690

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.