Customer Planning Manager

2 months ago

Store Support Office SSO BampQ House Chestnut Avenue Eastleigh Hampshire SO LE England, United Kingdom B&Q Full time

About the role

Permanent

Up to £60,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (2 days per week in the office)

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a Customer Planning Manager and you'll be a big part of this.

Role Purpose: The Customer Planning Manager is a strategic and delivery role, with business ownership for delivering up to two seasonal marketing campaigns per year and the resulting product, trading and other marketing initiatives that fall within the campaigns. Working with stakeholders across the business and externally to lead and facilitate the execution of the plans, to deliver the B&Q Customer objectives (brand preference, consideration, and loyalty) and helping drive the overall B&Q business objectives (LFL revenue and margin growth). Ultimately, to support the B&Q Purpose, helping more people improve their homes to make life better.

Key responsibilities

Key Accountabilities / Responsibilities:

  • Responsible for all Trading events and Value campaign marketing communications across the year. Working with commercial teams, insights, creative and channels to develop communications and creative briefs, creative and launch plans for all Trading, Pricing and Value initiatives.
  • Responsible for the delivery of up to two of the annual seasonal campaigns. From strategy and insight development, writing the brief, working cross-functionally across the business to deliver a world-class integrated campaign plan, and conducting a business review at the end.
  • Works collaboratively with the Campaign and Creative teams to ensure the campaign ideas and creative are channel agnostic, meets the brief and holds the tension if it does not.
  • Holds the marketing channels to account to liaise directly with the category teams for accurate sign-off of campaign creative.
  • Works cross-functionally to ensure the right products are selected for marketing activity.
  • Manages the project timeline for each campaign, liaising with each channel to ensure it is delivered.
  • Manages agile changes to the trading plan and updates all marketing channels of any changes by campaign.
  • Presents seasonal campaign insights, briefs, ideas and plans to senior stakeholders for approvals.
  • Manages the review process of the campaigns they are accountable for and uses learnings to develop the future briefs and improving the process.
  • Leads individual ad hoc strategic projects, uses the data to build a strategy and plan and delivers this cross-functionally across the business.

Required skills & experience

Required Experience & Skills:

  • Significant experience working in marketing.
  • Experience delivering large scale 360 marketing campaigns, with a good understanding of key marketing channels.
  • Strong strategic skills with good examples of building brands and launching new products / propositions.
  • Ability to synthesize information from multiple sources into a single compelling story.
  • Excellent written and verbal communication skills.
  • Highly personable, with an ability to build strong business relationships, collaborate and build rapport and trust with stakeholders.
  • Relentless internal and external customer focus.
  • Ability to challenge and push back in a non-confrontational way, to get the best decision for the business.
  • Leading high performing, cross-functional teams to achieve goals.
  • You take the lead, make recommendations, and ensure decisions are made swiftly.
  • Process improvement.
  • Ability to manage projects to deadline, strong planning, and prioritisation skills.
  • Excellent creative problem solving, and decision-making skills.
  • Flexibility and capability to multi-task, juggling multiple projects.
  • Retail Marketing experience desirable but not essential.

What's in it for me?

As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

  • Manager, Digital Planning

    1 week ago

    Eastleigh, Hampshire, United Kingdom Salutem Shared Services Full time

    At Salutem Care and Education, we are dedicated to ensuring that the individuals who use our services receive exceptional, empowering support from a team of highly trained and engaged staff in environments that are homely and comfortable. Ambitious: We strive to provide the best possible outcomes for those who use our services. ➡️Loyal: We put the...

  • Town Planning Manager

    3 months ago

    Eastleigh, Hampshire, United Kingdom Caralex Recruitment Full time

    Caralex Recruitment Limited has been asked to recruit a Town Planning Manager for a residential developer based in Hampshire.The role will be to work closely with the land team on sites that theyare reviewing as possible development sites to buy. The work will then continue advising the land teamas the land is bought, through to obtaining planning consent,...

  • Town Planning Manager

    2 days ago

    Eastleigh, Hampshire, United Kingdom Caralex Recruitment Full time

    Caralex Recruitment Limited has been asked to recruit a Town Planning Manager for a residential developer based in Hampshire. The role will be to work closely with the land team on sites that theyare reviewing as possible development sites to buy. The work will then continue advising the land teamas the land is bought, through to obtaining planning consent,...

  • Town Planning Manager

    4 months ago

    Eastleigh, Hampshire, United Kingdom Caralex Recruitment Full time

    Caralex Recruitment Limited has been asked to recruit a Town Planning Manager for a residential developer based in Hampshire.The role will be to work closely with the land team on sites that theyare reviewing as possible development sites to buy. The work will then continue advising the land teamas the land is bought, through to obtaining planning consent,...

  • Planned Supervisor

    3 days ago

    Eastleigh, United Kingdom Abri Full time

    We're looking for a Planned Supervisor to join our team where you'll work in an agile manner covering a number of key locations. Accountable for the management and delivery of Planned Works team, you’ll have exposure to working within a trade environment and have experience managing a frontline facing team.Customers are at the heart of everything...

  • Senior Planning Manager

    4 days ago

    Hampshire, United Kingdom Carrington West Full time

    Job Title: Planning ManagerLocation: HampshireJob Type: Full-Time - 5 days a week in the office.Salary: Up to 60k DOEJob Overview: We are seeking a skilled Planning Manager to join our dynamic team at Carrington West. As a key member of our planning department, you will play a pivotal role in overseeing projects from initial site concept to securing planning...

  • Scheduling and Planning Administrator

    2 weeks ago

    Eastleigh, Hampshire, United Kingdom The Workshop Full time

    Our client, a local housing association is looking for an additional Schedule and Planning Administrator to join an existing team. You will schedule, coordinate, monitor and proactively manage the maintenance and repairs of property and ongoing remedial casesScheduling the Operatives and Surveyors diaries to deliver an effective service, your duties will...

  • Senior Planning Manager

    1 month ago

    Hampshire, United Kingdom Carrington West Full time

    Job Title: Planning ManagerLocation: HampshireJob Type: Full-Time - 5 days a week in the office.Salary: Up to 60k DOECarrington West is seeking a skilled Planning Manager to join our dynamic team. As a key member of our planning department, you will play a pivotal role in overseeing projects from initial site concept to securing planning permissions and...

  • Senior Planning Manager

    1 month ago

    Hampshire, United Kingdom Carrington West Full time

    Job Title: Planning ManagerLocation: HampshireJob Type: Full-Time - 5 days a week in the office.Salary: Up to 60k DOECarrington West is seeking a skilled Planning Manager to join our dynamic team. As a key member of our planning department, you will play a pivotal role in overseeing projects from initial site concept to securing planning permissions and...

  • Senior Planning Manager

    3 weeks ago

    Hampshire, United Kingdom Carrington West Full time

    Job Title: Planning ManagerLocation: HampshireJob Type: Full-Time - 5 days a week in the office.Salary: Up to 60k DOECarrington West is seeking a skilled Planning Manager to join our dynamic team. As a key member of our planning department, you will play a pivotal role in overseeing projects from initial site concept to securing planning permissions and...

  • Senior Planning Manager

    3 weeks ago

    Hampshire, United Kingdom Carrington West Full time

    Job Title: Planning ManagerLocation: HampshireJob Type: Full-Time - 5 days a week in the office.Salary: Up to 60k DOECarrington West is seeking a skilled Planning Manager to join our dynamic team. As a key member of our planning department, you will play a pivotal role in overseeing projects from initial site concept to securing planning permissions and...

  • Customer Support Manager

    1 week ago

    Eastleigh, Hampshire, United Kingdom GK Search Full time

    Customer Support Manager / Service Account Manager – Technical Sales Are you an experienced Engineer / Sales Account Manager / Customer Support Manager, Sales Focussed Professional with good engineering know how or even an Engineer looking to take on a slightly different role using their expertise in a different way? Are you looking to get involved with a...

  • Customer Support Manager

    2 days ago

    Eastleigh, Hampshire, United Kingdom GK Search Limited Full time

    Customer Support Manager/ Service Account Manager Technical Sales Are you an experienced Engineer / Sales Account Manager / Customer Support Manager, Sales Focussed Professional with good engineering know how or even an Engineer looking to take on a slightly different role using their expertise in a different way? Are you looking to get involved with a...

  • Customer Support Manager

    2 weeks ago

    Eastleigh, Hampshire, United Kingdom GK Search Limited Full time

    Customer Support Manager/ Service Account Manager Technical SalesAre you an experienced Engineer / Sales Account Manager / Customer Support Manager, Sales Focussed Professional with good engineering know how or even an Engineer looking to take on a slightly different role using their expertise in a different way? Are you looking to get involved with a...

  • Financial Planner

    4 weeks ago

    Hampshire, United Kingdom Quilter Financial Planning Full time

    Job OpportunityWe are seeking a skilled Financial Adviser to join our team at Quilter Financial Planning.The successful candidate will have the opportunity to work with a variety of clients, providing expert advice on financial planning and wealth management.Key Responsibilities:Develop and implement financial plans for clientsProvide investment advice and...

  • Financial Planner

    4 weeks ago

    Hampshire, United Kingdom Quilter Financial Planning Full time

    Job OpportunityWe are seeking a skilled Financial Adviser to join our team at Quilter Financial Planning.The successful candidate will have the opportunity to work with a variety of clients, providing expert advice on financial planning and wealth management.Key Responsibilities:Develop and implement financial plans for clientsProvide investment advice and...

  • Financial Planner

    4 weeks ago

    Hampshire, United Kingdom Quilter Financial Planning Full time

    Job OpportunityWe are seeking a skilled Financial Adviser to join our team at Quilter Financial Planning.The successful candidate will have the opportunity to work with a variety of clients, providing expert advice on financial planning and wealth management.Key Responsibilities:Develop and implement financial plans for clientsProvide investment advice and...

  • Financial Planner

    4 weeks ago

    Hampshire, United Kingdom Quilter Financial Planning Full time

    Job OpportunityWe are seeking a skilled Financial Adviser to join our team at Quilter Financial Planning.The successful candidate will have the opportunity to work with a variety of clients, providing expert advice on financial planning and wealth management.Key Responsibilities:Develop and implement financial plans for clientsProvide investment advice and...

  • Project Manager

    1 week ago

    England, United Kingdom Carbon 60 Full time €36,532

    Carbon60 are proud to be partnering with an aviation company based outside of Heathrow to recruit for an MRO Project Manager within the Product Line department. This MRO Project Manager position is on a permanent basis and has become available due to continued growth and expansion. There will be close work with the Product Line team, Operations,...

  • Urban Planning Director

    3 weeks ago

    Eastleigh, Hampshire, United Kingdom Caralex Recruitment Full time

    Residential Town Planning Manager OpportunityWe are working with a leading residential developer based in Hampshire to recruit an experienced Town Planning Manager to join their team.The successful candidate will work closely with the land team to identify and acquire new development sites, and will be responsible for obtaining planning consent through a...