Current jobs related to Senior Analyst - Blantyre - ScottishPower

Senior Improvement Analyst (Compliance)

ScottishPower, Aspect House, Blantyre. G72 0HT

Salary from £37,142

Flexible Working Pattern

Closing Date: 9th August 2024

Purpose

As Senior Analyst, you will devise and manage programmes of activity to ensure compliance of operations processes to reduce the debt levels incurred by the business.

With accountability for root cause analysis, business improvement and change, reporting, identification and establishment of effective process controls, the definition and recommendation of improvements for senior management approval, you will manage customer account and data analysis to identify emerging trends and the root cause of debt through energy supply. 

Managing the way that business processes are devised, trained and implemented around SAP Dunning and actions that impact on debt collection, you will use existing business knowledge and technical expertise to problem solve and process design, ensuring recommended solutions are effective.

Responsibilities

Lead the programme analysis of process defects, through detailed trend and data analysis across all Energy Retail process inputs and outputs, you will manage and lead root cause analysis, idea generation and subsequent implementation and review of robust business solutions aimed at delivering quality across all relevant processes including, but not limited to, the following:

• Debt recovery and debt mitigation

• Compliance with Regulatory supply license

• Quality and process and Policy adherence

• Areas of debt that are not progressing through dunning, through defects or non-best practice use of dunning locks, blocks, pro-forma or instalment plans

• Processes within the collections area such as visits, warrant, letters, Debt Collection Agencies

• The Business Rules Framework for SAP Dunning

Leading analysis, reporting, improvement reviews and development of business improvement plans, assisting Senior Managers within the department in implementing and delivering solutions to improve process outputs and customer experience, you will provide recommendations for improvement in relation to team resource, demand, backlog clearance, productivity, quality and value across all key departmental processes for all customer segments and dunning processes.

Preparing Business Case presentations for process improvement proposals, you will also be responsible for the project management of, and recommended solutions through to successful implementation for own activities.

Proactively analysing KPIs / CTQs to identify trends and issues, ensuring where appropriate these are included in departmental improvement plans, you will develop reports using a variety of systems such as Business Objects and MS Excel to monitor business performance.

Participation in other Energy Retail business improvement projects will also be required.

What you'll bring

With excellent analytical and problem solving skills and a record of data analysis, you will have proven management, coaching and development skills with an ability to communicate and influence at all levels in the organisation.

Utilising your developed verbal and written communication skills, you will prioritise workloads whilst focussing on quality and delivery to agreed timelines.

Good knowledge of Six Sigma and lean process improvement tools, techniques and an ability to recommend and help deliver business improvement change plans is required.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that -  so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave

• Holiday purchase - perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers - save more and spread the cost of your technology purchases

• Count us in - pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes - to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to nudge' financial wellbeing support

• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers scottishpower.com .