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Reservations Supervisor
4 months ago
De Vere Beaumont Estate
De Vere Beaumont Estate set in Old Windsor has a magnificent Georgian manor house as its centrepiece and is our largest hotel estate with 429 bedrooms, 45 meeting & event spaces, and over 40 acres of grounds. A hotel of this size means we have a variety of food and beverage outlets and some great bars on site, so we regularly host some pretty incredible conferences, events and weddings.
Your commute: based just 3 miles from Windsor, minutes from J13 of the M25 and 15 minutes from Heathrow; Egham station is also 3 miles away with fast connections to London Waterloo and Reading.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Reservations Supervisor
Do you love Hotel stays? Are you motivated by delivering high standards of service and memorable experiences?
De Vere Beaumont Estate are recruiting for a Reservations Supervisor to join the team on a fulltime basis.
As a Reservations Supervisor you will assist with our guests booking experience, leading by example to help support and guide your colleagues working in the department to maximise revenue opportunities. You will respond to enquiries and help to secure guest bookings through providing exceptional service over the telephone and via email. You will input all reservations in to our booking system ensuring everything is recorded accurately and help to upsell additional items for our guests to enjoy during their stay.
Your skills and experience:
You have experience in a similar role ideally from within the hospitality or tourism industry You have excellent verbal and written communication skills in order to positively respond to all guest enquiries You have the ability to upsell through an intuitive approach, making recommendations to enhance the guests stay and generate additional revenue, whether it be a spa treatment or dinner reservation Your eye for detail ensures every detail is considered and information is accurately recorded on our booking systems Most of all, you have a warm, friendly and genuine approach to positively represent De Vere and ensure everyone feels welcomeBenefits:
The Pay & Benefits:
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Reservations Supervisor.
A competitive salary based on experience. Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher. As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage. 31 days holiday each year (increasing annually up to 33 days) Venue closure over the Christmas period allowing you time off to enjoy the festive season Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities. We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support. Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling. Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it. We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event. Subsidised travel options to support your journey to or from work Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties. Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.