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Customer Service Advisor German Speaker
4 months ago
CUSTOMER SERVICE ADVISOR - GERMAN SPEAKING / MANCHESTER / HYBRID 1 DAY PER WEEK IN THE OFFICE MINIMUM / £25,000 & GREAT BENEFITS
Exciting new opportunity for an experienced Customer Service professional, with German language skills to join a dynamic organisation with an excellent reputation.
WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX is fleet, corporate and health payment solutions provide its customers - comprising small businesses, large fleets and corporations - with unparalleled security and control across a wide spectrum of business sectors.
Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor (German Speaker) to join our team supporting customers across Europe. You will be working in an expanding Department, covering a European wide operation.
What's on offer?
- Competitive salary of £25,000
- Annual company bonus
- 37.5-hour week - Monday to Friday, no evenings or weekends
- Hybrid working (1-2 days per week in the Manchester office)
- Industry leading pension scheme
- 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays
- Private Medical
- Cycle2Work Scheme
- GymFlex
- Life assurance and Income protection
- Discounts & perks platform
- Employee wellbeing
- Continuous training, coaching and development within a helpful and encouraging environment
- Career progression opportunities
Key Responsibilities of the Customer Service Advisor (German Speaker):
- Advise Sales of customers commercial queries
- Investigate transaction declines & velocity queries
- Liaising with all staff both in Manchester and in European Offices
- Log all queries and action on Logging Tool
- Chargebacks, Copy Invoice Requests, Transaction Queries
- Produce Copy Invoices on request
- Provide on-going support to colleagues and highlight training requirements to Team Leader
- Answer phone calls with set criteria and within parameters set out by the Company
- Assist in identifying and resolving areas that reduce chargeback liability or queries
- Carry out data entry for Customers & Cards
- Forward customer payment concerns to Credit Collections immediately
- Provide support to customers using website/systems provided
Experience you'll bring:
- Previous experience in similar Customer Service role
- Fluent German speaker
- Ability to mentor, develop & improve skills of others
- Adaptable to organisational change requirements
- Excellent communication skills (written and verbal)
- Establish and maintain co-operative and effective working relationships
- Self-motivated, organised and can work on own initiative
- Taking "ownership" of problems
What's next?
If you have the skills and passion to take on this Customer Service Advisor - German Speaking role, we would love to hear from you. APPLY NOW for immediate consideration.
