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IT Support Engineer

4 months ago

Glasgow, United Kingdom VIQU Full time

IT Support Engineer

Glasgow

Up to £25,000

VIQU have partnered with one of the UK’s award-winning leading travel groups who offer a variety of packages from family and luxury holidays to corporate travel solutions. They are seeking an IT Support Engineer to join their Infrastructure team in the central Glasgow offices to provide 1st-2nd line support.

The successful IT Support Engineer will be responsible for support spanning from 1st-2nd line. You will offer hands-on assistance at the desk level, seamless onboarding of new users inclusive of software configuration, printer setup, and hardware troubleshooting and replacements. The IT Support Engineer will also offer server-side management, delving into the realms of cloud computing with proficiency in Azure platforms. Additionally, you will be involved in network management, adeptly handling switches, routers, VPN setups, and telephony systems.

Essential Requirements of the IT Support Engineer:

-       Proficient in Microsoft Server operating systems and associated technologies - Windows server / Windows desktop, Office 365, Active Directory

-       2+ years in an IT support role

-       Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive

-       Possess strong IT skills with a keen interest in technology.

-       Hold a full UK driving license with access to personal transportation.

-       Flexibility to work additional hours as business needs dictate.

Responsibilities of the IT Support Engineer:

-       Deliver IT Support both remotely and on-site, resolving issues promptly.

-       Manage Active Directory and group policies for efficient administration.

-       Oversee shared files, folders, and backups to ensure data security and compliance.

-       Deploy and configure laptops, desktops, and VoIP phones.

-       Handle hardware relocation tasks during office transitions.

-       Collaborate with third-party providers to address support needs.

-       Maintain server hardware and infrastructure, including on-premises and cloud systems.

-       Monitor infrastructure for potential outages and respond as needed.

-       Troubleshoot server hardware and infrastructure issues effectively.

-       Take ownership of incidents from start to resolution, keeping users informed throughout.

-       Participate in on-call rotations for urgent matters.

-       Update and maintain user support documentation for accessibility and accuracy.

To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on katie.dark@viqu.co.uk.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

IT Support Engineer

Glasgow

Up to £25,000