Campus Support Officer

3 weeks ago

London, United Kingdom Goldsmiths, University of London Full time

The Department
Accommodation Services is one of the professional service departments within Student Support Services and one that underpins the student journey. We aim to encourage our students to thrive at Goldsmiths, to engage with the general life of the university and in turn enhance their academic endeavours. Accommodation Services is committed to providing students with excellent customer service, providing transparent procedures and responding to customer feedback.

The role
Working within Accommodation Services, our Campus Support Officers are responsible for making sure every student at Goldsmiths gets the support, information and advice they need to fully engage with their studies, the wider community and their peers.

The Campus Support Officers (CSOs) deliver a critical role within Accommodation Services, and they actively contribute to the delivery of frontline and day-to-day operations within the Department. They provide out-of-hours pastoral service and support, as well as knowledgeable and accurate advice and assistance on a variety of issues to residents in student accommodation, as well as to all students at Goldsmiths, University of London.

They actively engage with the student community to provide support and guidance, both online through various platforms and face-to-face. They can offer appointments and organise drop-in sessions for students, and they are the first port of call for out-of-hours enquiries from residents in our student accommodation, students at Goldsmiths and other key and senior stakeholders.

The candidate
As a Campus Support Officer, you will play a vital role in enhancing the student experience at Goldsmiths.

The role involves a dynamic and varying workload throughout the year, and it requires organisation, creativity and drive to deliver a high-quality service and student experience.

To be successful in this post, you will have experience of providing structured support and accurate information and advice, with the ability to respond to crisis and deal with complex cases and issues, escalating to management or signposting to other services, where appropriate. You will also need to demonstrate accurate record keeping and proficient use of IT systems and software, as well as a commitment to the highest level of professionalism, and being sympathetic to the needs of our diverse and multi-national student and local community.

Shifts for this post will cover weekend support, with two shifts from 6am-6pm every Saturday and Sunday, and the remaining hours may be split into one 12-hour shift or two shifts during the rest of the week, this will often be in the afternoon or evening (e.g. 6pm-6am).

The working hours will include working over college closure and bank holidays, and equivalent time off in lieu will be granted. Due to the nature of the role, on-campus presence during the hours of the service will be required during every shift.

No agencies please.

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