Customer Service Role

2 weeks ago

Richmond, United Kingdom FirstGroup Full time

As a Rail Operator, you're vital when it comes to keeping our customers safe and informed. Whether it be dispatching, assisting passengers with boarding and alighting or providing information and direction during delay, you're always there for our customers when they need you most.

Please note if successful at the screening stage you will be invited to attend an assessment in Southampton.  Further details regarding travel arrangements will be provided nearer the time.

 

Who are you?

You are organised and efficient and able to cope with repetitive tasks under pressure at times. You love people, you are a great communicator and can talk to anyone and are passionate about doing the right thing – nothing is too much trouble. You provide the most up to date travel information for your customers with your ability to use technology. You must be alert and flexible in your approach to tasks and the day, or night, ahead and you have the confidence to make regular live announcements at your station.

 

Main things you'll deliver

You will be responsible for the safety of thousands of customers every day by making sure your station is always operated professionally.

You'll keep customers updated about their journeys by making announcements and in your face-to-face interactions and importantly bring your own personality along to make it a truly personal experience for our customers.

You'll work with train staff and other colleagues to do all you can to make sure trains leave your station safely on time, liaising with station and control colleagues as needed to ensure things go smoothly.

As your experience grows, you will become the font of all knowledge about not only the customer's SWR journey, but about key destinations, attractions, and London transport.

You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect. Whether this be checking everything is working and safe, to clearing up rubbish, or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone's day.

 

Working hours

Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

On average you will work 37 hours a week and be part of a team covering a roster that repeats every 12 weeks.

Working a range of shifts which include earlies, lates and nights seven days a week with rotating rest days.

Earliest start is 05:30 and latest finish is 23:30, night turns can start between 18:00 and 22:00.

As a Relief, can be asked to work at any location within the Metro Region.

Must have access to a vehicle

 

Other important information

Because we always need to be alert, we have very strict requirements around drugs, alcohol and the time it takes you to travel to work. Before you apply you will need to ensure you can travel to the location you have applied for within 45 minutes from your home postcode for all shift times, and upon appointment you will need to pass a medical checking your general health. You will also need to be able to complete a number of assessments that make sure you are the right person for this varied yet demanding role in delivering great journeys for our customers.

Please Note: For new entrants to South Western Railway, training for this position will be up to 4 weeks on a full-time basis, without exception.  Please ensure you are able to commit to this before applying. Applicants who require a visa, must have at least 6 months remaining at the time of their appointment.

In return we offer a competitive salary and a variety of valuable benefits including free duty and leisure travel on SWR services for employee, free leisure travel for spouse/partner and dependants (criteria dependant) , 75% discount on many other train operating companies, a range of retail benefits and an excellent pension scheme.

 

At SWR we believe our people are our greatest asset.

Our vision is to recruit and retain the best talent from most diverse pool of candidates across our regions.

We are committed to establishing a sense of inclusion for all and to value each person for the unique contribution they bring.

  • Customer Service Role

    2 weeks ago

    Richmond, Greater London, United Kingdom FirstGroup Full time

    As a Rail Operator, you're vital when it comes to keeping our customers safe and informed. Whether it be dispatching, assisting passengers with boarding and alighting or providing information and direction during delay, you're always there for our customers when they need you most.Please note if successful at the screening stage you will be invited to attend...

  • Customer Service Agent

    4 weeks ago

    Richmond, United Kingdom HRV Service & Support Ltd Full time

    HRV is a small but fast-growing business specialising in indoor environment solutions. We spend up to 90% of our time indoors so the quality of the air we breathe and the way we feel is important to our health and well-being. We are specialists in the design, installation and maintenance of systems that ensure a good, comfortable indoor environment is...

  • Customer Services

    4 weeks ago

    Richmond, Greater London, United Kingdom Harris Jones Recruitment Full time

    _Temporary Customer Service Assistant - Start 24th January until 17th March - £15ph + holiday pay - remote working - 35 hour week - Monday to Friday - Fluent in German essential__An exciting opportunity to work for an International events & exhibitions organisation who have offices situated in Richmond and St Albans. This role will be fully remote, but you...

  • Customer Services Representative

    1 month ago

    Richmond, United Kingdom Savills Full time

    **Role Overview** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they get through to the right person, who...

  • Customer Services Representative

    1 month ago

    Richmond, United Kingdom Savills Full time

    **Role Overview** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they get through to the right person, who...

  • Customer Services Representative

    3 weeks ago

    Richmond, United Kingdom Savills Full time

    **Role Overview** - This role is offered both part-time and full-time, allowing flexibility in working hours and availability_ Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally...

  • Customer Services Representative

    1 month ago

    Richmond, United Kingdom Savills Full time

    **Location**: Richmond, London **Hours**:5 days rotating Monday - Saturday, 9am-5:30pm We're recruiting for an excellent communicator who takes pride in delivering exceptional customer service. Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our...

  • Customer Services Representative

    4 weeks ago

    Richmond, United Kingdom Savills Full time

    Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they get through to the right person, who is happy to help -...

  • Customer Services Representative

    1 month ago

    Richmond, United Kingdom Savills Full time

    Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they get through to the right person, who is happy to help -...

  • Customer Services Representative

    4 weeks ago

    Richmond, United Kingdom Savills Full time

    **Location**: Richmond, London **Hours**:5 days rotating Monday - Saturday, 9am-5:30pm We're recruiting for an excellent communicator who takes pride in delivering exceptional customer service. Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our...

  • Customer Services Representative

    3 weeks ago

    Richmond, United Kingdom Savills Full time

    **_Please note that this role is for a 3 month contract_** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills,...

  • Customer Services Representative

    4 weeks ago

    Richmond, United Kingdom Savills Full time

    **Location**: Richmond, London **Hours**:5 days rotating Monday - Saturday, 9am-5:30pm We're recruiting for an excellent communicator who takes pride in delivering exceptional customer service. Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our...

  • Customer Services Representative

    3 weeks ago

    Richmond, United Kingdom Savills Full time

    **_Please note that this role is for a 3 month contract_** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills,...

  • Customer Services Representative

    1 month ago

    Richmond, United Kingdom Savills Full time

    **_Please note that this role is for Saturdays only_** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they...

  • Customer Services Representative

    4 weeks ago

    Richmond, Greater London, United Kingdom Savills Full time

    Role OverviewBased at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud.This means that when someone picks up the phone to Savills, they get through to the right person, who is happy...

  • Customer Services Representative

    1 month ago

    Richmond, United Kingdom Savills Full time

    **Location**: Richmond, London **Hours**:Tuesday - Friday, 9am - 5.30pm. Saturday, 9am - 5pm Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when...

  • Customer Service Advisor

    1 month ago

    Richmond, United Kingdom Leisure World Group Full time

    **Customer Service Advisor** We’re now recruiting for **Customer Service Advisors** Leisure World are looking for fresh faced, enthusiastic people to join a busy and bustling retail environment - selling many outdoor and recreational product lines as well as managing the service and repair needs of customers caravans and motorhomes. Specialisms of the...

  • Customer Service Representative

    4 weeks ago

    Richmond, Greater London, United Kingdom Page Personnel Secretarial & Business Support Full time

    This Customer Services role is for an internationally recognised brand based in Richmond, West London.Client DetailsThe client is a large and international business who are exciting, fast paced and doing exceptionally well.DescriptionThe key responsibilities will include Providing day to day support over the phone for Customers Taking and processing orders...

  • Customer Service Advisor

    1 month ago

    Richmond, United Kingdom HAYS Full time

    Customer Service Advisor job - 6 month contract, £29,000 pro-rata Your new company A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation...

  • Customer Service Advisor

    2 weeks ago

    Richmond, United Kingdom Hays Full time

    Customer Service Advisor job - 6 month contract, £29,000 pro-rata Your new company A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation...