Field Connectivity and Systems Engineer

Found in: beBee S GB - 3 weeks ago

Buckinghamshire, United Kingdom Danaher Full time

The Field Connectivity and Systems Engineer is responsible for providing advanced product support to customers requiring assistance with instrumentation, software and hardware components as well as support to our connectivity solutions. You provide product support to internal and external customers via phone, email and web serving as the technical expert in Cepheidâs Customer Care experience, also going on-site when required to support the region on connectivity needs. This role is in alignment with DHR Diversity and Inclusion Charter and available to incumbents.

This position is part of the Customer Care Department and will be located in High Wycombe, UK, in hybrid mode with at least three days in the office. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

In this role, you will have the opportunity to:

  • Engage customers to collect and compile detailed information about customer complaints
  • Conduct advanced data analysis and troubleshooting, applying a deep understanding of underlying instrument, software and operating system functionality
  • Support customers on new implementation projects to interface Cepheid instruments to LIS, Data Managers, Remote Access tools and Cepheid cloud monitoring solutions.
  • Troubleshoot and resolve advanced network connectivity issues, applying a deep understanding of Cepheid GX security guidelines, network policies and Windows operating systems requirements.
  • Conduct advanced ASTM/HL7/POCT1A data analysis to troubleshoot and resolve LIS data transmission issues.

Around 30-40% travel within UK with eventual travels within EMEA to support effective execution of projects

The essential requirements of the job include:

  • Education and Experience:
    • B.S diploma (or equivalent) in engineering / electronics / IT with multiple years of relevant experience in clinical laboratory instrumentation and systems or in Technical Support

  • Knowledge and skills:
    • Fluent English (written and oral) is required
    • Customer oriented â understands customer expectations and empathizes with customer & patient needs
    • Proactively analyzes complex problems, draw conclusions and propose precise action plans
    • In-depth knowledge of the lab processes, LIS interface configurations and LIS/DM integrations complexity.
    • Strong understanding of network infrastructure and hardware components, including TCP/IP protocols, network sockets, firewall, routers and VLAN's.
    • Extensive knowledge of Windows Operating System.

  • Experience using and/or troubleshooting two or more of the following preferred:
    • Laboratory analytical diagnostic equipment, medical devices and software
    • Microsoft SQL Database
    • Healthcare communication protocol standards (ASTM/HL7/POCT1A).
    • Virtualized platforms on-premises and cloud-based like VMware, Hyper-V, Azure or AWS.

It would be a plus if you also possess the following experience or skill:

  • SalesForce.com (or similar CRM System)
  • Additional language:  Spanish, Portuguese, Italian, German, French

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether itâs a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

  • Field Service Engineer Ups Systems

    2 weeks ago

    Buckinghamshire, United Kingdom Hunter Selection Limited Full time

    Field Service Engineer (UPS Systems) £30,000 - £39,000 (£40,000+ OTE) + Training + Laptop + Mobile + Van + Overtime Communtable from Milton Keynes, Northampton, Luton, Aylesbury (Regional Patch, some London work) Are you an UPS engineer who is looking to join a market leader and a manufacturer within the industry? Required is an engineer with experience...

  • Systems Support Engineer

    Found in: beBee S GB - 3 weeks ago

    Buckinghamshire, United Kingdom Danaher Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Field Engineer

    3 days ago

    Milton Keynes, Buckinghamshire, United Kingdom STAFFORD-SHARP ASSOCIATES LTD Full time

    IT Field Engineer (MSP) Location is Milton Keynes Field Based Role Base salary is 37k plus 4.5k car allowance Skills - MS Windows, Windows Servers, Exchange, Active Directory, Office365, Azure, Citrix, VMWare, Cisco, Support, 2nd line Support, 3rd Line Support, Microsoft, MCP, MCSE, MCITP, Field Engineer, Remote Working, customer facing. Elevate your...

  • Field Engineer

    4 days ago

    Milton Keynes, Buckinghamshire, United Kingdom STAFFORD-SHARP ASSOCIATES LTD Full time

    IT Field Engineer (MSP) Location is Milton Keynes Field Based Role Base salary is 37k plus 4.5k car allowance Skills - MS Windows, Windows Servers, Exchange, Active Directory, Office365, Azure, Citrix, VMWare, Cisco, Support, 2nd line Support, 3rd Line Support, Microsoft, MCP, MCSE, MCITP, Field Engineer, Remote Working, customer facing. Elevate your...

  • Field Engineer

    Found in: Jooble UK C2 - 3 days ago

    Milton Keynes, Buckinghamshire, United Kingdom STAFFORD-SHARP ASSOCIATES LTD Full time

    IT Field Engineer (MSP) Location is Milton Keynes Field Based Role Base salary is 37k plus 4.5k car allowance Skills - MS Windows, Windows Servers, Exchange, Active Directory, Office365, Azure, Citrix, VMWare, Cisco, Support, 2nd line Support, 3rd Line Support, Microsoft, MCP, MCSE, MCITP, Field Engineer, Remote Working, customer facing. Elevate your...

  • Field IT Systems Engineer Based From Home Address

    1 week ago

    Buckinghamshire, United Kingdom Murray McIntosh Recruitment Consultancy Full time

    Murray McIntosh are currently searching for an IT Systems Engineer (working from your home address) to work for a key client of ours on a permanent basis as detailed below: You will be working for an exciting engineering and manufacturing business that produces a range of security and surveillance equipment that is used in systems across the globe. This is...

  • Field Service Engineer/ Coffee Engineer

    1 week ago

    Milton Keynes, Buckinghamshire, United Kingdom Azenta Life Sciences Full time

    Field Service Engineer Competitive salary / Car allowance / Bupa Healthcare / Global Bonus Scheme / Share Purchase Option Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems. The field service engineer will take ownership and responsibility for the co-ordination and control of...

  • Field Engineer

    1 day ago

    Milton Keynes, Buckinghamshire, United Kingdom STAFFORD-SHARP ASSOCIATES LTD Full time

    IT Field Engineer (MSP) Location is Milton Keynes Field Based Role Base salary is 37k plus 4.5k car allowance Skills - MS Windows, Windows Servers, Exchange, Active Directory, Office365, Azure, Citrix, VMWare, Cisco, Support, 2nd line Support, 3rd Line Support, Microsoft, MCP, MCSE, MCITP, Field Engineer, Remote Working, customer facing click apply for...

  • Project Engineer

    3 weeks ago

    Booker, Buckinghamshire, United Kingdom Bridge Fire & Security Full time

    An experienced Senior Project Engineer for Fire & Security Systems with at least 5 years of experience is needed to join our team at Bridge Fire & Security, a leading fire safety, electronic security and compliance company based in High Wycombe on a full-time basis. We are looking for a seasoned Fire and Security Engineer with career aspirations leading to...

  • Project Engineer

    Found in: Jooble UK C2 - 3 weeks ago

    Booker, Buckinghamshire, United Kingdom Bridge Fire & Security Full time

    An experienced Senior Project Engineer for Fire & Security Systems with at least 5 years of experience is needed to join our team at Bridge Fire & Security, a leading fire safety, electronic security and compliance company based in High Wycombe on a full-time basis. We are looking for a seasoned Fire and Security Engineer with career aspirations leading to...

  • Engineer Field Engineering

    2 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom Concept Resourcing Full time

    IT Field Service Engineer Concept are currently recruiting for an experienced IT Field service Engineer based in Luton / surroudning areas to travel between North London and Milton Keynes to repair, service and calibrate customers cash counting equipment The successful Engineer will be working onsite for a leading high street bank on a 6 month...

  • Field Service and Commissioning Engineer

    2 days ago

    Milton Keynes, Buckinghamshire, United Kingdom GK Search Full time

    Are you an experienced Field Service / Commissioning Engineer with a strong engineering / manufacturing background specifically within processing equipment? Do you have experience travelling across the UK to customer sites? Are looking to grow and progress within the engineering industry for a reputable, global organisation? If so, we are seeking a highly...

  • Field Training Engineer

    Found in: Jooble UK C2 - 5 days ago

    Milton Keynes, Buckinghamshire, United Kingdom STAFFORD-SHARP ASSOCIATES LTD Full time

    IT Field Engineer (MSP) Field Based Role 5k car allowance Skills - MS Windows, Windows Servers, Exchange, Active Directory, Office365, Azure, Citrix, VMWare, Cisco, Support, 2nd line Support, 3rd Line Support, Microsoft, MCP, MCSE, MCITP, Field Engineer, Remote Working, customer facing. Join us as an IT Field Engineer, unleashing your robust 2nd line support...

  • Field Training Engineer

    5 days ago

    Milton Keynes, Buckinghamshire, United Kingdom STAFFORD-SHARP ASSOCIATES LTD Full time

    IT Field Engineer (MSP) Field Based Role 5k car allowance Skills - MS Windows, Windows Servers, Exchange, Active Directory, Office365, Azure, Citrix, VMWare, Cisco, Support, 2nd line Support, 3rd Line Support, Microsoft, MCP, MCSE, MCITP, Field Engineer, Remote Working, customer facing. Join us as an IT Field Engineer, unleashing your robust 2nd line support...

  • Field Service Engineer

    1 week ago

    Milton Keynes, Buckinghamshire, United Kingdom Azenta Life Sciences Full time

    Field Service Engineer Milton Keynes Competitive salary / Car allowance / Bupa Healthcare / Global Bonus Scheme / Share Purchase Option Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems. The field service engineer will take ownership and responsibility for the co-ordination and control...

  • Field Service Engineer

    Found in: Jooble UK C2 - 2 days ago

    Milton Keynes, Buckinghamshire, United Kingdom Heels & Brogues Group Limited Full time

    Heels & Brogues Recruitment are working with one of our top clients to expand the Coffee Field Service Engineer team. Job Title: Field Service Engineer Salary: From £32,000 plus an annual bonus of 5% Location: Milton Keynes Benefits for the Field Service Engineer: Private Medical Insurance (Taxable Benefit) Company van. Available for private use (Taxable...

  • Engineer - Field Service Engineer

    3 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom Rise Technical Recruitment Limited Full time

    Field Service Engineer (Full Training Provided) £32,000 (OTE £35,000+) + Specialist Training + Van & Fuelcard + Overtime + Progression + Excellent Company Benefits Are you a Field Service Engineer from an electrical background, looking to join a leading company who offer full training, future progression and long term job security? This is an excellent...

  • Project Engineer

    2 days ago

    High Wycombe, Buckinghamshire, United Kingdom Bridge Fire & Security Full time

    An experienced Senior Project Engineer for Fire & Security Systems with at least 5 years of experience is needed to join our team at Bridge Fire & Security, a leading fire safety, electronic security and compliance company based in High Wycombe on a full-time basis. We are looking for a seasoned Fire and Security Engineer with career aspirations leading to...

  • Field Service Engineer

    2 days ago

    Amersham, Buckinghamshire, United Kingdom Recruitment 4 Life Full time

    The position and grade requires that the employee must have a minimum of 2 years experience as a field service Engineer (i.e. within the Engineer grading level). The employee must have acquired the relevant qualifications, knowledge and skills and have attended at least 2 product training courses. The employee can have a bias toward either IC or elec ...

  • Senior Project Engineer

    3 weeks ago

    Booker, Buckinghamshire, United Kingdom Bridge Fire & Security Full time

    An experienced Senior Project Engineer for Fire & Security Systems with at least 5 years of experience is needed to join our team at Bridge Fire & Security, a leading fire safety, electronic security and compliance company based in High Wycombe on a full-time basis. We are looking for a seasoned Fire and Security Engineer with career aspirations leading to...