Warranty Administrator

Found in: beBee S GB - 3 weeks ago

Norfolk, United Kingdom Select Full time
Are you someone who thrives in a challenging work environment and embraces change? Do you have a "can-do" attitude and a passion for customer service? If you're ready to take your career to the next level, we have an outstanding opportunity waiting for you.

We are seeking a Warranty Administrator to join the Wymondham Depot. In this crucial role within the Aftermarket department, you will be responsible for efficiently managing depot warranty departmental and customer warranty claims. Your mission will be to maximise warranty claim efficiency and achieve monthly financial targets while delivering top-notch customer service. Your daily duties will include:
  • Building strong and positive relationships with the customer database, both face to face and remotely.
  • Documenting and updating knowledge about customer business and technical setups.
  • Verification of parts and engineers' labour times booked to warranty job cards.
  • Submission of warranty claims using JDS and Rev8 computer systems.
  • Monitoring "live" warranty claims and responding to Techweb calls.
  • Packing and returning failed parts as needed.
  • Authorising credits to customers (where applicable).
  • Maintaining a paid claim archive and preparing warranty claims for audits.
  • Identifying, managing, and following processes to ensure maximum claim success.
  • Assisting in other service administration tasks as required.
Benefits -
  • Competitive salary and overtime rates
  • Auto-enrolment pension scheme
  • 22 days of paid holiday plus bank holidays and additional days for long service
  • Overtime rates at time and a half for the first 4 hours, double time thereafter
  • Tool allowance and company uniform
  • Access to online training programs and career advancement opportunities
  • Life assurance policy and private medical health options
  • Employee assistance program and discounts on merchandise
  • Referral scheme with cash rewards for successful referrals
If you are a detail-oriented individual with a proven track record in parts/service sales and customer service within the Construction or similar industry, we want to hear from you. Join us in making a difference, exceeding customer expectations, and growing your career. Don't miss out on this exciting opportunity – apply today with Rebecca Crossfield at Select Recruitment Specialists. 

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