Data Manager in Cardiff

4 weeks ago

Cardiff, United Kingdom Admiral Full time

Contract: This will be a 9 month fixed-term contract. 

About The Job:

Are you excited by the thought of improving Customer data and reporting needs across all of Admiral’s Brands and Products? Do you enjoy working in a fast paced and innovative environment, and would you bring a strong mix of both analytical and communication skills? If yes, then we have the job for you:

The Data Manager will work within the Analytical Partnership area of Advanced Analytics and will manage a team of Analysts who are directly supporting Admiral’s central Customer & Conduct department. They will be working closely with the leadership team of Customer & Conduct, and all the different sub departments that reside within that value stream.  They will be responsible for overseeing the management and strategic use of data within the Customer and Conduct area. The role will involve ensuring the accuracy, consistency, and security of our data, while also working to extract meaningful insights that can inform policy and strategy.

Position:

Within Analytical Partnership, our data teams don’t just manage customer relationships; they harness the power of data and insights to guide our stakeholders through their business challenges. Working alongside Admiral’s Customer & Conduct value stream, you will be a strategic and supportive partner, utilising your analytical mindset to provide our stakeholder with actionable insights.

Your role will involve leading a team of analysts that will dive into our wealth of data, extracting meaningful trends, and translating them into strategies that provide tangible insights for our stakeholders. Whether it’s identifying opportunities to optimize customer experience, or to mitigate complaints and improve customer outcomes, you’ll be at the forefront of delivering value through providing data-driven insights.

But it’s not just about the numbers. You’ll also be a trusted advisor, collaborating closely with stakeholders across all of Customer & Conduct to understand their unique needs and objectives. By combining your technical knowledge with your customer-centric approach, you’ll build and maintain strong relationships that will drive long-term success.

What You'll Be Doing:

Oversee the continuous development of the Analysts within your team.

Managing all stakeholder requests & projects, responsible for 1st Class reporting/insights (Data Storytelling).

Oversee the creation and maintenance of personalised content (dashboards & reports) for our stakeholders to access via Looker (Target state), Excel (Now).

Responsible for onboarding all stakeholders to target state MI reporting suite (Looker).

Ensure report compliance with industry and regulatory standards.

Trouble shooting stakeholder pain points via Looker software and iCasework.

Tracking and analysis of usage data by stakeholder to make informed decisions on how to increase adoption/engagement.

Owning and building long term relationships stakeholders and ensuring we continue to meet their specific needs (measured by NPS).

Requirements:

Technical / data skills and knowledge to better understand stakeholder objectives and provide actionable insight.

Analytical mindset to understand customers unique objectives with data-driven insights and data storytelling.

Strong relationship management, communication, and customer service skills to build and maintain effective relationships, with both direct and indirect stakeholders.

Critical thinking and initiative to help develop strategic plans and proactively identify improvement opportunities for Customer & Conduct.

Comfortable communicating with and challenging senior management.

Good operational knowledge of the Admiral business, it’s data sources and data use cases.

Experience in BigQuery, SAS, SQL, MicroStrategy or Looker is highly desirable.

Salary, Benefits And Work-Life Balance:

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

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