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Resident Liaison Officer

4 months ago

tunbridge wells, United Kingdom ARC Norwich Limited Full time

Job Title: Resident Liaison Officer

Job Type: Full-time, Permanent

Location: Tunbridge Wells and surrounding areas

Rate: £29,000 per annum + car allowance

Company, Project & benefits of a Resident Liaison Officer:

The Company Main Contractor and specialises in the following capacities: all forms of Roofing, External and Internal Refurbishment and Response Maintenance and has built up a sound reputation working for Registered Social Housing providers and Local Authorities giving personal, friendly, professional advice, are looking for a responsive Resident Liaison Officer to join their team working in Tunbridge Wells and the surrounding area. The RLO is required to fully liaise between the Client, Site Project Team & Residents verbally and in writing to progress required works with minimum disruption to residents while endeavouring to maintain steady workflow for Subcontractors. The RLO will be Site-based and may be required to fulfil duties concurrently on more than one Site as required. This is a full-time permanent role.

Responsibilities of a Resident Liaison Officer:

  • To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments.
  • Understand the works, programme and scope of works.
  • Provide site reports and updates for client and site management.
  • Prepare and distribute all communications to residents.
  • Establish a resident's charter, maintain files, keep a log of complaints and any query's that would come in.
  • Compile, devise and implement procedures and administration to compliment your role.
  • Be available for residents' meetings, and meetings with the client as and when.
  • Site meetings
  • Housing officers, estate developments or joint management board meetings.
  • Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process.
  • Letter process for the neighbouring property's explaining all works.
  • Regular checks on residents throughout the day and the end of the working day
  • Any claims, compensation and complaints are dealt within a time scale and with care.

    Desirable Experience of a Resident Liaison Officer:

    • Occupied refurbishment knowledge
    • Health & Safety knowledge

      Qualifications & Skills of a Resident Liaison Officer:

      • Excellent communication skills, both written and verbally
      • Customer care or sales background
      • Able to work on own initiative and devise system to suit role.
      • Ability to work as part of a team.
      • Willingness to work outside in a construction environment.
      • Appreciation of site operatives
      • To work/Liaise with local schools, community leaders, youth workers and police.

        BENEFITS OF WORKING FOR ARC

        • Working with one of East Anglia's leading Recruitment agencies with 16 years within the marketplace, recruiting for many of the region's leading companies.
        • In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
        • Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
        • Weekly pay - with a 1 hour pay resolution guarantee.
        • Pension contribution (after 3 months continuous service).
        • On-going assignments.
        • Free access to our Health Assured scheme for you and your family.
        • Access to Free online training.

          Application Process: If you would like more information on this position of a Resident Liaison Officer, or any other vacancy, please email your current CV through. This will be reviewed, and a member of the Team will be in contact.

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