Air Freight Operator

4 weeks ago


Feltham, United Kingdom GRS - Global Recruitment Solutions Full time

Join our Airfreight division in Heathrow We're on the lookout for a detail-oriented Airfreight Coordinator to ensure seamless operations and top-notch customer service.

Responsibilities:

  • Cultivate strong client relationships to uphold our commitment to exceptional service
  • Forge partnerships with suppliers, airlines, and international counterparts to optimise logistics
  • Manage costs and sales data accurately, ensuring timely payment processing
  • Collaborate effectively with operational colleagues to streamline processes
  • Develop and maintain standard operating procedures to enhance efficiency
  • Ensure clear and effective communication with overseas agents and clients
  • Provide timely and accurate reports to departmental managers
  • Take ownership of personal development and training to excel in your role
  • Uphold a customer-centric approach and strive for operational excellence
  • Respond promptly to all communications, ensuring issues are addressed promptly
  • Maintain a positive 'can do' attitude in all communications
  • Adhere to company policies and procedures, seeking management approval for any deviations

Performance Areas:

  • Ensure timely and accurate responses to client inquiries
  • Efficiently create and process deliveries and documentation
  • Prevent airline storage charges for the business
  • Maintain freight accuracy and timing in accordance with company policies
  • Respond to purchase queries within specified time frames
  • Manage and control costs and sales effectively
  • Diligently follow up on operational reports and escalate anomalies as needed
  • Adhere to country-specific requirements

Skills:

  • Proficiency in airfreight operations, including inbound, outbound, and cross-trade
  • Ability to thrive under pressure and meet deadlines consistently
  • Strong numerical and commercial acumen
  • Excellent written and verbal communication skills
  • Meticulous attention to detail
  • Proficiency in computer systems and office applications, including Microsoft Windows and Office (knowledge of Cargowise preferred)
  • Proactive team player with exceptional time management and organizational skills
  • Enthusiastic, flexible, and self-motivated
  • Willingness to work overtime or adjust schedules during busy periods as necessary


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