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Engineer II, Field Service

2 months ago

Hemel Hempstead, United Kingdom Thermo Fisher Scientific Full time

Job Description

You will become a part of the UK Life Science Field Service team, servicing Krios and Glacios Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites within the United Kingdom with opportunities to support colleagues within Europe from time to time.

This role will suit someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive your success. Our organization is developing, and we guarantee an interesting and exciting position in an international environment with opportunity for professional and personal growth.

What will you do?

  • Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs.
  • Solving a broad range of hardware and/or software problems of varying scope and complexity
  • Coordinating your own work schedule with direct colleagues, service operations and management.
  • Teaching customers in the use of our instruments to ensure safe and effective customer operations
  • Providing proactive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
  • Producing timely and accurate reports of your activities: e.g. service reports and expense reports
  • Assuring highest level of Customer Experience to achieve customer happiness and dedication
  • Providing sales leads to account manager
  • Providing feedback to support teams for correcting system documentation and updating procedures.

How will you get here?

  • Typically requires a BEng or MEng degree or equivalent qualification in Mechanical or Electrical and Electronic Engineering or other applicable experience in a high-tech environment.
  • Analytical trouble shooting and problem solving abilities
  • Excellent hand-eye coordination and manual dexterity
  • IT skills, including TCP/IP networking
  • Driving license required
  • Excellent communication skills in English, verbal and in writing.
  • Independent, service-minded and informative in the approach towards customers
  • Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace is high
  • A strong team contributor, working remotely with the ability to connect with colleagues in the region
  • Commercial awareness.
  • A natural curiosity about staying up to date with trends in technology and IT
  • Self-starter, loves to be challenged
  • Knowledge of Electron Microscopes is an advantage but not a requirement.

We offer motivating and multi-divisional tasks in an innovative and international working environment.