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Senior Advisor

3 months ago

Manchester, United Kingdom University of Manchester Students' Union Full time

Do you work in an information, advice, guidance, or a support setting? If so we’d like to hear from you We are looking for an individual who is passionate about welfare rights and supporting students. Being a Senior Advisor at the University of Manchester Students’ Union is all about empowering students to exercise their rights and options if they encounter problems during their time at university.

The Students’ Union Advice Service supports a student population of over 40000 with case numbers averaging over 3000 per year. You’ll be giving one-to-one advice on academic issues, housing, money issues and student life. You’ll enjoy this role if you’re interested in the law and getting to grips with regulations, policies and procedures, so you can help people to understand their rights and challenge poor practice. Through your work you will directly contribute to the Students’ Union strategic theme that students feel well supported. As a Senior Advisor, you’ll also be there to ensure we are providing a great experience service.

We are looking for someone who will be able to support students professionally and with a high level of empathy. Our Advice Service is used by students who are facing difficult or complex circumstances including mental ill health, disabilities, financial hardship or who have experienced sexual violence or domestic abuse. As a Senior Advisor, you will be able to respond sensitively and compassionately to students in distress or facing crisis and will have an ability to give practical and emotional support. Excellent communication skills are essential.

Alongside maintaining advice provision, the Senior Advisor will contribute to the management of the service. We believe in improvement and progression, and we want our Service to be the best it can be for students. The Senior Advisor will help us achieve this through taking initiative, problem solving and making decisions on day-to-day operational issues and duty management of the service, as well as making wider improvements to service policy, processes, and systems. This role will really suit you if you’re enthusiastic and approachable and would enjoy speaking to students and our stakeholders in a variety of settings.

You’ll be working with a supportive team, and we ensure that there are regular opportunities for reflection and support for wellbeing, including access to external restorative supervision with an independent practitioner. You’ll have access to training and continuing professional development across the range of advice we offer to help you excel as a Senior Advisor.

If you like a challenge, enjoy problem solving, working independently and thrive in a setting where no two days are the same, then this is the role for you, and we’d love to hear from you.