Customer Service Admin

3 days ago

East Calder, United Kingdom Office Angels Full time

Are you a friendly and customer-focused individual? Do you love providing excellent customer service? If so, we have an exciting opportunity for you We are currently seeking a motivated and enthusiastic Customer Service Admin to join our client's team on a temporary basis. Our client is a leading player in the housing industry, committed to providing excellent customer service to their residents. With a strong focus on resident satisfaction, our client strives to create a positive and inclusive living experience for all.

As a Customer Service Admin, you will be the first point of contact for residents and prospective residents, ensuring that their enquiries and complaints are handled promptly and efficiently.

What skills do you need?

  • Strong communication skills:You should be able to communicate clearly and professionally, both verbally and in writing, to provide accurate information and resolve customer issues.
  • Excellent problem-solving abilities:You should be able to identify customer needs and find appropriate solutions to meet their expectations.
  • Attention to detail:Recording all customer information accurately is essential to provide efficient and effective service.
  • Ability to work well under pressure:You should be able to handle demanding situations with a calm and patient approach, ensuring that all customer concerns are addressed promptly.
  • Strong team player:Working collaboratively with your team members will contribute to the overall success of the customer service department.
  • Proficiency in using computer systems and Microsoft Office Suite

What Will You Be Doing?

  • Record all resident enquiries, complaints, and requests accurately and in a timely manner
  • Answer phone calls and respond to emails professionally and promptly
  • Provide information to residents about their tenancy agreements, property maintenance, and other related matters
  • Liaise with different departments within the organisation to resolve resident issues effectively
  • Maintain accurate and up-to-date resident records in the database

Benefits of Temping with Office Angels:

  • Weekly pay for added financial convenience.
  • 28 days of paid annual leave based on a weekly accrual.
  • Access to discount vouchers with various high street brands.
  • Eye care vouchers and contribution towards glasses for VDU purposes.
  • Support from our team to aid in finding permanent work and expert interview guidance.
  • Pension scheme options with employer contributions.
  • Statutory Sick Pay in case you find yourself under the weather.
  • Access to our assistance programme offering free, confidential, and independent advice on various issues.
  • Exciting opportunities for career growth within our sister businesses, covering multiple sectors and specialisms

This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service. Our client offers a supportive team environment, and the chance to develop your skills in a fast-paced industry. If you're ready to make a difference in the lives of residents and contribute to a positive living experience, we want to hear from you Please apply or email (url removed)

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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