Switchboard Operator

Public Sector Recruitment Solutions

Switchboard Operator

Title: Switchboard Operator

Salary: £14.28 p/h via umbrella

Location: Exeter

Reference: 81658

Venn Group are currently working with an NHS organisation in the South-West, who are seeking a Switchboard Operator to provide ongoing support on a permanent basis.

This is a full-time position working on-site for the initial probation period.

IMT Services aims to develop a culture of continual service improvement.  The post holder will be an advocate for this culture across the service area and demonstrate continual service improvement in the service area that they work.

The post is based on a shift pattern with both full time and part time hours per week as a member of a team offering 24 hour coverage 7 days a week within a busy Switchboard. 

Main duties of the job:

• The Telecoms Department supply telecom services to all RD+E users, this provides telephony to over 4000 internal extensions via our existing telephone system.  In addition to maintaining these extensions the department manage over 600 mobile phones, 900 bleeps, 500 radio pagers and numerous telecom applications.
• The Switch Board is a key function of this department and on average handle 28,000 calls incoming and outgoing, every day of the year 24hours a day.  The team also act as the central contact in many emergency situations, co-ordinating services and central communications.
• Switchboard are the first point of contact to patients and family members alike and as such require professional handling in an efficient and timely manner.
• Order taxis as required for Trust patients etc. as authorised

KNOWLEDGE/SKILLS

•           Working knowledge of Microsoft Office applications (Word, Excel and Outlook).

•           Good communication skills, both written & verbal

To apply for this role and for more information, please send your updated CV to Nathan John at njohn@venngroup.com

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.