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Delivery and Install Driver

2 months ago

City, United Kingdom Hamilton Mayday Full time
Role Purpose
What is the overall purpose of the role?
Our 7.5t Customer Delivery and Installation Drivers play a critical role in achieving our purpose of helping everyone enjoy amazing technology. Not only will you be safely delivering, installing and collecting of a range of electrical products into our customers' homes, which include White Goods, Televisions and cookers you will be the face of our client and help us become a market leader by providing unrivalled customer service.

Main Duties & Responsibilities:
What are the main areas of responsibility and accountability of the role?
To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers property
Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance
To maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary
To ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures
To liaise with Manufacturers at the point of delivery when necessary
To handle all products safely and with care, supporting your colleagues to do the same
Able to meet the physical requirements of the role
To ensure you follow continuous professional development, maintaining your driving license and ensuring required training and knowledge is kept up to date

Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows)
To ensure full compliance with all transport legislation and law.
To work compliantly, following driving regulations, site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe
To always drive safely, showing respect and courtesy to other road users
To represent the external face of Currys, acting as a brand ambassador by role modelling our values and demonstrating our customer's first behaviours
To carry out the delivery and collection of tote boxes and products from our retail stores.

Required Skills & Experience:
What knowledge, skills and ability are needed for this role?

A passion for delivering excellent customer service
Strong verbal communication, both on the phone and face-to-face in our customers' home
To work flexibly, alone or collaboratively with colleagues, to ensure we win together
To utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training
Takes responsibility for own learning and help us become the home for the best talent
Previous experience driving a 7.5t vehicle or meet criteria to train toward license (e.g., 6 months experience of driving a 3.5T vehicle with no driver blameworthy accidents and no more than 3 new points)
Ability to use initiative to problem solve in a timely and calm manner to ensure both business and customer needs are satisfied

Qualifications (Functional Excellence)
What technical/professional qualifications are needed for this role?

A Full UK/EU C1 driving license (with a maximum of 6 penalty point), or meet criteria to work towards license
Drivers Certificate of Professional Competence Qualification (DCPC)
Driver Qualification Card (DQC) - Desirable
Valid Digital Tachograph card