Current jobs related to Service Desk Manager - Livingston - Simply Solutions
-
Service Desk Analyst
1 week ago
Livingston, West Lothian, United Kingdom Sky Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Sky. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our services are delivered to the highest standard.Key ResponsibilitiesTechnical Support: Provide prompt and effective...
-
Service Desk Analyst
1 week ago
Livingston, West Lothian, United Kingdom Sky Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Sky. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our services are delivered to the highest standard.Key ResponsibilitiesTechnical Support: Provide prompt and effective...
-
Service Desk Analyst
2 weeks ago
Livingston, West Lothian, United Kingdom Sky Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Sky. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our services are delivered to the highest standard.Key ResponsibilitiesTechnical Support: Provide prompt and effective...
-
Service Desk Analyst
3 days ago
Livingston, West Lothian, United Kingdom Sky Full timeTechnical Support Role at SkyWe're seeking a skilled Technical Support Specialist to join our team at Sky. As a key member of our Service Desk, you'll provide top-notch technical support to our customers, ensuring they receive the best possible experience.Key Responsibilities:Provide 1st and 2nd line technical support via phone, email, and chatLog, record,...
-
Service Desk Analyst
3 days ago
Livingston, West Lothian, United Kingdom Sky Full timeTechnical Support Role at SkyWe're seeking a skilled Technical Support Specialist to join our team at Sky. As a key member of our Service Desk, you'll provide top-notch technical support to our customers, ensuring they receive the best possible experience.Key Responsibilities:Provide 1st and 2nd line technical support via phone, email, and chatLog, record,...
-
Service Desk Analyst
3 weeks ago
Livingston, United Kingdom Sky Group Full timeWe believe in better. And we make it happen.Better content. Better products. And better careers.Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.We turn big ideas into the products, content and services millions...
-
Group Service Desk Operations Specialist
2 weeks ago
Livingston, West Lothian, United Kingdom Sky Full timeJob DescriptionJob Title: Group Service Desk AnalystJob Summary:We are seeking a highly skilled and experienced Group Service Desk Analyst to join our team at Sky. As a Group Service Desk Analyst, you will be responsible for providing technical support to our customers and ensuring that their issues are resolved in a timely and efficient manner.Key...
-
Group Service Desk Operations Specialist
2 weeks ago
Livingston, West Lothian, United Kingdom Sky Full timeJob DescriptionJob Title: Group Service Desk AnalystJob Summary:We are seeking a highly skilled and experienced Group Service Desk Analyst to join our team at Sky. As a Group Service Desk Analyst, you will be responsible for providing technical support to our customers and ensuring that their issues are resolved in a timely and efficient manner.Key...
-
Group Service Desk Operations Specialist
2 weeks ago
Livingston, West Lothian, United Kingdom Sky Full timeJob DescriptionJob Title: Group Service Desk AnalystJob Summary:We are seeking a highly skilled and experienced Group Service Desk Analyst to join our team at Sky. As a Group Service Desk Analyst, you will be responsible for providing technical support to our customers and ensuring that their issues are resolved in a timely and efficient manner.Key...
-
Group Service Desk Operations Specialist
2 weeks ago
Livingston, West Lothian, United Kingdom Sky Full timeJob DescriptionJob Title: Group Service Desk AnalystJob Summary:We are seeking a highly skilled and experienced Group Service Desk Analyst to join our team at Sky. As a Group Service Desk Analyst, you will be responsible for providing technical support to our customers and ensuring that their issues are resolved in a timely and efficient manner.Key...
-
Service Desk Analyst
8 hours ago
Livingston, West Lothian, United Kingdom Sky Full timeWe believe in better. And we make it happen.Better content. Better products. And better careers.Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.We turn big ideas into the products, content and services millions...
-
Service Desk Analyst
2 months ago
Livingston, United Kingdom Sky Full timeWe believe in better. And we make it happen.Better content. Better products. And better careers.Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.We turn big ideas into the products, content and services millions...
-
Group Service Desk Analyst
2 weeks ago
Livingston, United Kingdom Sky Full timeWe believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services...
-
Group Service Desk Analyst
2 weeks ago
Livingston, United Kingdom Sky Full timeWe believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services...
-
Help Desk Administrator
3 days ago
Livingston, United Kingdom Randstad Full timeHelp Desk Administrator Job DescriptionWe are seeking an experienced Help Desk Administrator to join our team at Randstad Construction & Property. As a Help Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Ensure customer SLAs are metAllocate resources for quoted...
-
Help Desk Administrator
3 days ago
Livingston, United Kingdom Randstad Full timeHelp Desk Administrator Job DescriptionWe are seeking an experienced Help Desk Administrator to join our team at Randstad Construction & Property. As a Help Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Ensure customer SLAs are metAllocate resources for quoted...
-
Help Desk Administrator
2 days ago
Livingston, West Lothian, United Kingdom Randstad Full timeJob Title: Help Desk AdministratorWe are seeking an experienced Help Desk Administrator to join our team at Randstad Construction & Property. As a Help Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Ensure customer SLAs are metEnsure Quoted jobs have best fit...
-
Help Desk Administrator
2 days ago
Livingston, West Lothian, United Kingdom Randstad Full timeJob Title: Help Desk AdministratorWe are seeking an experienced Help Desk Administrator to join our team at Randstad Construction & Property. As a Help Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Ensure customer SLAs are metEnsure Quoted jobs have best fit...
-
Group Service Desk Analyst
2 weeks ago
Livingston, United Kingdom Sky Full timeWe believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services...
-
Group Service Desk Analyst
2 weeks ago
Livingston, United Kingdom Sky Full timeWe believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services...
Service Desk Manager
4 months ago
A well-established Building service/Facilities company are currently looking for an experienced Help-desk manager to join them on a full-time basis based in International Operations Centre based in Livingston.
Responsibilities to include but not limited to:
- Managing the client CAFM system.
- Manging our Omnichannel communication and ticketing systems.
- Manage client sub-contractor including: meet with Account Manager, confirm contractors & assets, contact contractors to request quotes, add quotes to system, paperwork and comms.
- Line management of the Help-desk Team, including objective setting, performance management and development.
- Work alongside the Operations Manager in developing the ongoing strategy to ensure best fit alongside the company's growth.
- Monitoring the client Facilities Help-desk email inboxes.
- Inputting and tracking jobs on the CAFM system as required.
- Take a cradle to grave approach in the ownership of Help-desk services, including; actively monitoring open jobs and chasing engineers for updates where required.
- Raising purchasing orders as required.
- Supporting the Team in reviewing documentation and supporting with any issue raising.
- Dealing with escalations with sub-contractors' paperwork/certificate non-submission.
- Support review of sub-contractor RAMS.
- Cover team absence and annual leave where required.
Key Requirements:
- Previous administrative experience required.
- Previous FM Helpdesk/Operations experience is required.
- Previous experience overseeing contractors required.
- Demonstrate strong administration skills.
- Strong IT skills including Microsoft Office.
- Excellent telephone and email manner, with solid communication and interpersonal skills.
