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Sales And Customer Service Administrator

4 months ago

Thatcham, United Kingdom Anderson Wright Consulting Ltd Full time
SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT - LOCATION Newbury (Thatcham) - PART TIME - SALARY A£12.50 per hour.

Sales and Customer Service Administrator required for the UK's leading and award-winning Kitchen makeover company. We specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement.

We also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated

Due to our continued growth and success, we are now recruiting for a Sales and Customer Service Administrator to work from out of the Newbury Branch

THE ROLE

* As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephone
* Gathering full customer requirements, what they are looking to achieved & their expected spend level.
* Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc.
* You will be showing customers the products and service on offer e.g. Kitchen doors, worktops, handles, appliances etc.
* Helping customer choose colours, styles etc.
* Taking phone calls from potential and existing customers as well as suppliers
* Following up internet and email enquiries
* You will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as required
* Ensuring the showroom is always clean and tidy
* This is a Part Time role working 22-24 Hours per week but must be flexible to do additional if needed.
* Hours include alternate Saturdays and additional holiday /sickness cover when required
* MUST BE ABLE TO WORK SATURDAYS
* Working as a part of a small team, helping out in all departments as business dictates
* You will be working from the Thatcham Branch, on the A4.

THE PERSON

* The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face. Minimum of 2 years.
* It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc.
* A friendly disposition and ability to engage customers is essential
* Enthusiasm for and a strong interest in home improvements
* The successful candidate must be able to work independently, often looking after the showroom on your own.
* Confident & able to convert a customer enquiry into a lead or home/showroom appointment
* Able to work during the weekend, alternate Saturdays with additional hours as required (No Sundays)
* You must be IT proficient, able to use email, Word, Excel and the Microsoft suite
* You MUST have excellent customer service skills with great customer facing skills
* Hands on and happy to help within all departments
* Live within a commutable distance to the Thatcham Branch

THE PACKAGE

* Salary A£12:50 per hour
* 28 days holiday pro rata
* Free uniform
* Pension Scheme
* Staff Discounts
* Part Time

SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT - LOCATION Newbury (Thatcham) - PART TIME - SALARY A£12.50 per hour.