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Front of House Team Member

2 months ago

Leeds, United Kingdom The Inn Collection Group Full time
Front of House Team Member - The Black Swan Inn

What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes.

The Black Swan has been providing travellers with a warm welcome and famous hospitality for centuries. Once the main stop off for weary travellers on a stagecoach route linking Leeds to York. The Black Swan, located in Helmsley dates back to the 15th century. With an Elizabethan building on one end, a Tudor one to the other and a Georgian House in the middle, the Black Swan is wonderfully higgledly-piggledy, with bags of character.

At The Inn Collection Group, we proudly stay true to our pub roots, creating inns where everyone would like to eat, drink, sleep and explore from. Our people are the key to the success of the group and help us to ensure the customer is at the heart of everything we do.

The Black Swan Inn is now looking to recruit a Front of House Team Member. The Inn Collection Group is a multi award winning pubs with rooms company in outstanding locations across the North of England and Wales. Here at 'ICG' we deliver hospitality by living and breathing our core values of; Customer Focused, Courage, Execution, Honesty, Respect and Results all with our aim in Making People Happy.

Why Join Inn?
- Extra paid holiday in month of your birthday
- 50% off food in any of our Inns
- 1 bed and breakfast in any of our Inns during January, February or March
- 1/3 off room bookings all year round
- Friends & family pass - 15% off bed and breakfast rate
- 50 on the day bookings for bed and breakfast at any of our Inns
- Employee Assistance Programme - 24/7 confidential support
- Weekly pay available
- Tronc (...that's tips to me and you)
- Working for Best Pub Employer at the Publican Awards
- Paid breaks in our Inns
- Work for an Employer that gives back to their local community via our Give INN Back scheme
- Mental Health awareness within the workplace - Training provided for all managers
- Flexible working available

Age-related pay rates apply for Under 21s:
18-20 9.00 per hour.
Under 18s 8.00 per hour.

A successful Front of House team member will:

Preferably be someone with previous experience working in a customer-facing role.Be enthusiastic and passionate about food and beer and people.Deliver excellent customer service and great teamwork in a fast-paced and pressurised environment.Be someone who can deliver the experiences they would like to receive themselves.

Front of House duties include:

Meeting and greeting customersTaking food and drink ordersBar serviceGeneral duties to add value to customer experienceWorking with the kitchen team to deliver great foodDelivering bills and taking payment efficientlyBeing supportive and proactive with your teamSticking to standards to keep everyone safeAnything else that makes a memorable visit for our customers