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Cabin Crew Performance Trainer

2 months ago

Bournemouth Airport, United Kingdom Jet 2 Full time
Due to our continued expansion, opportunities have arisen and we are looking for motivated, organised individuals to join our Cabin Crew training team in Bournemouth on a full time, permanent basis.

Reporting to the Regional Cabin Crew Training Manager our Performance Trainers are responsible for providing training, support and coaching to our Cabin Crew teams on an ongoing basis. Ensuring that Company and regulatory procedures are complied with, and that our customers receive the best possible service and standards – both in flight and on the ground – in line with our A Great Deal Friendlier objectives and KPIs.

You will Work As One Team with other Performance Trainers to maintain consistently high standards of training and Create Memories for our colleagues and customers. You will also work closely with your Regional Cabin Crew Training Manager and Base Management teams to ensure the full support and development of new and existing Cabin Crew and Pilots. This exciting position is hard work but truly rewarding.

Key responsibilities include:

• Identify and analyse training and development needs, making recommendations and ensuring any objectives are SMART and aligned to business needs
• Delivery of initial and recurrent training to Cabin Crew, ensuring that all are trained to the highest standards of service, safety and sales
• Keeping updated on Cabin Safety and Training Manuals and related regulatory procedures
• Continuously look at ways in which to influence and improve the safety, service and sales culture, making recommendations and obtaining buy in from all key stakeholders.

To be considered you will need to have:
  • Held your Cabin Crew Attestation for a minimum of two years and you will already be demonstrating role model behaviours.
  • Experience of motivating and coaching teams.
  • Excellent communication skills
  • A passion for helping others develop as well as enhanced skill to write and deliver assessments.
  • If you are already employed by [...], you will have an excellent knowledge of [...] safety and standards.
If you are not already an SCCM at [...] you will need to have prior training experience and have held your attestation for two years. This role requires flexibility and will involve travel to other bases, training venues and to our training centre in Bradford and Cheadle, therefore all candidates must hold a Full Driving licence to be considered for the role.

Please note that successful applicants will be required to commit to a minimum term of two years at our Bournemouth base before any transfer requests to other locations can be considered.

If you are ready for a new challenge and enjoy imparting your knowledge and professionalism as an experienced member of our Cabin Crew team, this could be the role for you
Closing date for Applications: Tuesday 17th September 2024