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Visitor Services Supervisor

3 months ago

Turriff, United Kingdom National Trust Scotland Full time
Key Responsibilities and Accountabilities Visitor experience Offer excellent customer service and ensure all members of the catering team do the same. Delivering high standards and a consistently warm welcome within the catering department Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required. Catering operation Plan, prepare, cook, and present food of the highest quality and standard. Ensure that food is prepared and served in a timely manner. Lead with menu development ensuring presentation of a high-quality food and drink offer. Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping. Accountable for cost-effective?stock management, ordering, storage, and wastage control. People management Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines. Prepare catering rotas and holiday allocation to meet business needs. Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team Instill a Health & safety and Environmental health culture throughout the catering operation Finance Management Share responsibility for achieving the catering budget together with the F& B Manager Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation. Supervise daily café till operations and perform end-of-day income reconciliation Assist the F&B Manager with menu costing and stock-taking. You may have delegated tasks within other departments, and you will understand and help deliver the overall property business plan This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure. Performance indicators and targets Weekly, monthly and annual sales and cost of sales targets Food compliance standards and record-keeping Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

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