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IT Service Management Specialist

4 months ago

Bristol, United Kingdom Venn Group Full time

Our client, a global organisation, urgently require an experienced IT Service Management Specialist to undertake a long term contract.

In order to be successful, you will have the following experience:

  • ITIL Practitioner and ITIL 4 Strategic Leader Qualified
  • Managing change in a ITIL v3 and/ or v4 based service management organisation
  • Hands on experience of BMC Remedy process Designer (or similar)
  • Experience within defence/military telecoms networks is benfifcial
  • SC Cleared

Within this role, you will be responsible for:

  • Responsible for supporting a defence comms service using an ITIL framework Service Management toolset
  • Assisting the IT Service Management Lead with capturing existing service management processes in leading change, ensuring smooth transition to a modern agile approach
  • Represent the organisation during site visits to client Operational Sites
    Capture existing Service Management processes and reflect to the Enterprise Architecture team
  • Attend stakeholder meetings, governance forums, Design reviews & Readiness Assessments to assist the delivery of a new ITSM approach
  • Support the definition of the Service Management Strategy of Operations, driving change using ITIL best practise, continuous improvement and automation
  • Work closely with the modelling and software teams to define and deliver into service improved approach using BMC Remedy Helix
  • Liaise with internal project and technology teams on a daily basis

This represents an excellent opportunity to secure a long term contract within a high profile and dynamic organisation.