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2 months ago

Dewsbury, United Kingdom TransPennine Express Full time

Passionate about delivering excellent customer service?

 We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.

To our customers you'll be the face of TransPennine Express. We're a train operating company and you'll be responsible for delivering outstanding customer service. You'll make sure each and every customer feels recognised and valued as an individual.  Due to our station opening hours you'll need to work some early mornings, late finishes and weekends covering a rota which is based on working an average of 35 hours per week.

You'll be part of our Customer Service team, who together positively impact on the customer experience to ensure TPE delivers a service to customers which is proactive and personable, engaging and professional.

Applicants must be able to demonstrate:

A passion and skill in delivering customer service excellence Has a friendly and approachable manor Is able to communicates clearly and confidently Enjoys dressing smartly and is able to represents FTPE with professionalism Confident in using Microsoft packages and leaning other computer based systems GCSE or equivalent qualification in Math's and English Ability to get to and from the Train Station without relying on rail service or public transport due to shift start times

If that sounds like the right fit for you, we'd love to hear from you, please click the link and complete an application form.

What can we offer you?

Excellent career prospects. A personal development plan. Fully funded structured training and development*. Competitive salary paid on 4 weekly basis. Generous annual leave entitlement. Free TransPennine Express rail travel for you and your dependants*. Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*. Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home. Option to join the Railway Pension Scheme with significant employer contributions. Family friendly maternity and paternity benefits. Plus, high street and lifestyle discounts as well as a cycle to work scheme*.

*Terms and conditions apply.

 Going places has never felt better

At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard.