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Summary

Team Support Manager - Harpenden
Week 1:
Sunday: 11:00-19:00
Monday: 14:00-22:00
Wednesday:14:00-22:00
Thursday:14:00-22:00
Friday:14:00-22:00
Week 2:
Monday: 06:00-14:00
Tuesday: 06:00-14:00
Thursday: 06:00-14:00
Friday:06:00-14:00
Saturday: 06:00-14:00

All the details

Team Support Manager - Harpenden

Work Pattern
Week 1:
Sunday: 11:00-19:00
Monday: 14:00-22:00
Wednesday:14:00-22:00
Thursday:14:00-22:00
Friday:14:00-22:00
Week 2:
Monday: 06:00-14:00
Tuesday: 06:00-14:00
Thursday: 06:00-14:00
Friday:06:00-14:00
Saturday: 06:00-14:00

Purpose

  • Duty Manage in the absence of the next level Leader when required
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Leads colleagues in delivery of task prioritising customer first
  • Plans, allocates and follows through on delivery of task to a consistent standard across the store
  • Drives on the job productivity
  • Supports colleagues through coaching and feedback
  • Uses MI to take action to drive performance
  • Helps maintain a safe and legal environment for colleagues and customers
  • Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

  • Delivers great standards and service by putting the customer first
  • Acts on customer feedback to deliver improvement
  • Ensures the delivery of brilliant basics
  • Coach the team to deliver excellent standards of product presentation
  • Supports the delivery of plan A
  • Provides regular and timely feedback to line manager to support colleague performance
  • Supports with the training and coaching of colleagues maximising digital tools and channels
  • Identifies colleagues for recognition and celebrate success within the store
  • Provides feedbacktoBIG to improve colleague experience
  • Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action
  • Role models new ways of workingthrough the use ofdigital tools
  • Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
  • Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
  • Maintains a safe and legal store environment
  • Supports visual merchandising updates across all launches,eventsand campaigns

Key Capabilities

  • Understands how M&S operates,it'sstrategy, future and the role they play
  • Effectively manages own reactions and responses around change
  • Helps colleagues to develop by listening, askingquestionsand giving feedback to encourage reflection and different thinking
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
  • In control of their own reactions and considers how to share their perspective to create better reaction for team

Technical Skills/ Experience

  • Support the delivery of excellent customer service and KPI's across the store
  • Good level of digital capability and can access and utilise relevant systems
  • Good knowledge of the commercial operation, brilliantbasicsand operational excellence
  • Current working knowledge of all VM principles
  • A good communicator with the ability to build relationships and work within a team
  • A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
  • Maintain high presentation standards, attention to detail and deliver on time, right first time
  • Interpret data relevant to the role
  • Demonstrates flexibility and adaptability to change

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG