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Field Service Engineer

4 months ago

Milton Keynes, United Kingdom Danaher Corporation Full time

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Field Service Engineer for Leica Biosystems is responsible for providing technical service and support in the field on our equipment, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for LBS.

This position is part of the Service Department located around the Southeast and will be remote working at customer sites. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the South Team and report to the South Team Leader. If you thrive in a fast pace, energetic and dynamic role and want to work to build a world-class service and support organization—read on.

In this role, you will have the opportunity to:

• Provide first class technical support for key UKI customer.

• On site installation of various Histopathology and ancillary equipment.

• Work closely with Field Support Team to ensure all customers are provided with an industry leading professional After Sales Service within the KPI’s set by Service Management.

• Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Spares Stock management and other service documentation

• Record activities via logging and data entry into Salesforce.

• Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations, and system builds.

• Co-operate closely with Technical Assistance Centre to ensure smooth and fast processes and information flow.

• Identify any required spare parts or reagents and perform related activities. Co-ordinate with assigner to facilitate the timely completion of on-site and in-house service repairs.

• Escalate to local product specialist or appropriate business unit specialists if more in depth support is required to resolve customer issues.

• Fosters and exhibits a “Best Team Wins” mentality.

The essential requirements of the job include:

  • Educated in a Mechanical, Electronic or Electrical subject. Preferably Bachelor’s degree/diploma level or Equivalent qualification such as NVQ or C&G

  • Proven ability to learn in technical areas with limited previous experience.

  • Ability to carry & move up to 25kg safely.

It would be a plus if you also possess previous experience in:

  • A Service role or a related industry.

  • Experience in a laboratory environment.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.