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Customer Support Advisor

1 month ago

Kilmarnock, United Kingdom CCA Recruitment Group Full time

CCA Recruitment have an amazing job opportunity to work for well-known debt recovery company, who are looking for Customer Support Advisor. With full time roles available, and great company benefits, this client is very quickly becoming a brand recognised for a great colleague experience. They are dedicated to your learning and development from initial training, whilst in your role and as you progress up the career ladder. You'll work with a team of inspiring colleagues, be supported by experienced Team Managers, and enjoy endless support. They know that what they do really matters, and everyone's circumstances are different.

Job Title: Customer Support Advisor (Collections)

Shifts: Monday to Friday between the hours of 8am - 5pm working 35 hours per week.

Salary: 23,000

Location: Kilmarnock, Ayrshire - amazing transport links nearby

Training: 3 weeks classroom-based training, then 1-2-1 support

Start date: June 2024

No working day will be the same as a customer support advisor, each day you will be responsible for working closely with customers understanding their financial circumstances and helping them where we can to get them back into great health, this could include customer settlements and resolving any queries customers may have

What are we looking for?

  • Excellent listening skills
  • Caring and Passionate attitude to offer great service to customers
  • Demonstrate the ability to deal with challenging situations
  • Work part as a team
  • Previous experience within a call centre is preferred
  • Be able to demonstrate a good work history (minimum gaps between jobs)
  • Ability to commute to Kilmarnock (Hybrid Role)

Benefits:

  • Career progression opportunities
  • Employee discount schemes
  • Company events
  • Cycle to work scheme
  • Well Established Business

If you are interested in this fantastic new opportunity with our client, get in touch with CCA Recruitment Group as our applications are now open and interviews happening now.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 24 months inactivity your CV will be deleted permanently from our database.

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