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Support to Study Case Officer

4 months ago

Coventry, United Kingdom Arden University Full time

The Opportunity: 

At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently recruiting for a Support to Study Case Officer to join the rapidly expanding Arden University.   

You'll have responsibility for the organisation and management of Fitness to Study referrals, providing advice and guidance to staff and students and recommending the appropriate course of action in accordance with the University’s regulations and procedures.

This includes the initial review of student cases, evidence gathering, management of review panels and the monitoring of associated action plans. The candidate will also monitor data in relation to support to study and prepare reports for University Committees as part of quality monitoring procedures.

About You:   

We would like to hear from applicants who have the following experience:

  • High competence in casework management including prioritising and monitoring, including gathering evidence and information from various sources and people
  • Experience of working in a Higher Education/Further Education environment
  • Knowledge and understanding of the impact of mental health difficulties on academic engagement
  • Used to working in a multi-disciplinary environment under time pressure and using own initiative
  • Experience of working with a variety of IT systems including SharePoint and office 365, Microsoft packages
  • Experience of handling complex student queries
  • Experience of action planning and reporting
  • An understanding of case management, and effective triage
  • Experience of providing high level administrative support to formal committee or panels and meetings involving internal and external stakeholders

To view the Job Descreption please click here.

Coventry - Minimum one day per  month in the office. (This could be more sometimes depending on the business requirement).

Why Arden:  

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from: 

  • 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure 
  • A generous Aviva pension plan, our contributions start at 7% 
  • PMI or Healthcare Cashback (dependent on role grade)  
  • Study any Arden course for free, with generous discount for all family and friends 
  • Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education 
  • Plus, other competitive benefits

Arden’s values:  

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you. 

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here, or to start your journey with us, click apply 
 
Closing Date:  31 May.

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

To apply please click the 'Apply' button above.