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Customer Services

1 month ago

Feltham, United Kingdom Right Now Recruitment Full time

Right Now Group have partnered up with our client who are a large Freight Forwarder that are looking for an experienced Customer Service Specialist to join their team. This will be to work within the Luxury Retail Handling Unit.

If you are excited by the prospect of working for a large Freight Forwarder and have an interest in Luxury Retail or Logistics, then this could be the ideal role for you

Job Responsibilities of a Customer Service Specialist:

  • Monitor and maintain mail communications, organising the inbox is organised and structured
  • Manage open channels of communication between several operational teams to ensure all customer service, Administration and communication runs smoothly and is maintained accurately
  • When requested, preparation and distribution of dispatch reports and delivery notes
  • Assist with any escalation or stock investigation including completion and submitting claims forms
  • Ensure all paperwork and documentation is copied, distributed and filed
  • Monitor dashboard for advanced shipping notice
  • Update Inbound schedule reports
  • Upload photos of any damages/ discrepancies into in house quality systems
  • Continue to seek process improvements including measurements of productivity or improved services
  • Help ensure health and safety standards are maintained at all times
  • Demonstrate safe working practices and deliver WMS Manhattan training to other team members upon adhoc requests or via planned system training workshops
  • Support with customer communications and management of consumer returns
  • Data integrity checks between customer and supplier
  • The successful Customer Service Requires:
  • Excellent organisational, communication and management skills
  • Experience with the Luxury Retail Industry within a warehouse or supply chain environment
  • Ability to follow processes but identify and flag discrepancies
  • Enhanced operational knowledge of computer applications including Ms Office and Manhattan WMS systems
  • Excellent Attention to detail
  • Ability to use own initiative and resolve day to day challenges
  • Ability to work to deadlines, prioritise own workload and delegate tasks
  • A friendly, calm and professional manner reflecting the high service levels of the company

More Details:

Hours of work:Monday- Friday 08:00- 17:00

Salary: Up to £37,000

If this Customer Service Specialist Role sounds of interest, please apply online now