Regional Support Manager in Flintshire

Reporting toManaging Director

Hours of work 37.5 (As we provide support 24/7 over 365 days the role will involve some evenings and weekends, plus on-call)

Location   Home based with extensive national travel

Direct Reports0

£35,000 per annum plus car allowance 

This role is Predominantly covering between Wales & Liverpool area's. 

Role Overview and Purpose 

A Regional Support Manager is responsible for providing support to all operational managers, teams and colleagues. They will take a lead in coaching and guiding operational teams and colleagues based on business demands in both regulated and non-regulated services. They will closely support their Operation Manager to ensure services in their portfolio are delivering excellent quality care to the People We Support (PWS) with a focus of continuous improvement and commercial success. They will be required to assist or manage any service that requires support, and this may include working flexibly across a 7 day period, varying shift times, plus overnight stays.  They will be responsible for ensuring services are fully competent in using office management systems, adhering to policies and procedures, and understanding their relevant Local Authority/Safeguarding/CCG/NHS as well as other customers

contractual requirements.  They need to ensure they lead by example and all teams they support are performing their daily duties to a high standard whilst promoting our ETHOS values in everything they do.

Key Stakeholders 

- COO 

- Managing Directors

- Operations Directors

- Operation Managers / teams / colleagues 

- Group Support

- PwS

- Commissioning Teams

Key Responsibilities

People Leadership

- In the absence of a Registered Manager, being directly responsible and accountable for service compliance in line the requirements of the regulatory body and all other duties covered in the Registered Managers job description.  This may also include registering with the regulatory body as the Registered Manager

- When assisting a Registered Manager, coaching and supporting them to achieve regulatory compliance, whilst adapting your practice to meet the individual needs of the manager and/or service you are supporting.

- Coaching and supporting Registered Managers to ensure all action plan objectives are met within agreed timescales which may include completing actions on behalf of the registered manager as well as supporting and coaching them on how to complete them.

- To provide management and leadership to any operational managers, teams and colleagues you are requested to be responsible for whilst ensuring you maintain a workforce who embrace Voyage Care’s mission and Ethos values in everything they do; such as recruitment, inductions, supervisions, appraisals, competence checks and performance management

- Where responsible for managers ensure they are identifying when their direct reports are not adhering to policy / procedure requirements and taking a lead with the support of the people team, where necessary to manage such breaches in line with people policies. Chairing any people led formal meetings and appeals 

- Establishing and maintaining professional working relationships with both internal ie operational colleagues, Group Support and external stakeholders ie People we support, families, and other professional colleagues as required.

- Understanding the importance of operating a Service in line with its financial budget and the impact and considerations when this is not being met. 

Care Leadership

- To maintain and build on their extensive knowledge, experience, understanding and practical ability to care for the People we Support. 

- Maintaining and developing specialist knowledge relative to learning disabilities, which includes the Company’s specialisms of Autism, Prader Willi, Acquired Brain Injury in both residential and community settings

- Identifying when appropriate care and support is not being provided and what action is required to address this, including the development and implementation of bespoke improvement plans and seeing them through to completion with operational managers, teams and colleagues. 

- Resolving enquiries, complaints and concerns in a timely manner so that external and internal customers are satisfied that their concerns or enquiries have been satisfactorily investigated and resolved.

- Championing enablement, by leading by example when engaging with the People we support and coaching operational managers and colleagues to empower enablement at all times when supporting the People we support.  

- Carrying out tasks and duties that are required at all levels within the service, which may include activities that are on and off rota, undertaking sleep ins, assessments and providing direct care or support to the People we support. 

Quality Leadership

- Assessing, planning, recording and implementing, appropriate support plans, risk assessments and other strategies to provide the appropriate care and support for the People we Support. 

- Undertaking activities that monitor and review services regularly to ensure that the services you are assigned to are effective. This is likely to include carrying out varying business audits, unannounced visits within a 24 hour period and putting together action plans to address any concerns and reviewing the effectiveness of them on regularly basis and taking the necessary action if improvements are not being achieved. 

- Developing and driving quality and compliance in the service(s) you are supporting by ensuring regulations, company policies and contractual requirements are understood and adhered to.

- Develop and drive completion of CAP where required.   

- Ensuring feedback is sort from all stakeholders and actioned to improve and enhance the service(s) you are assigned to

- Acting as a lead during regulatory and Local Authority Inspections and developing and maintaining positive relationships with other regulatory bodies as required

Skills, Experience and Qualifications required 

- Management within social care sector

- Coaching and supporting Managers 

- Flexible to the needs of services and operational colleagues 

- Strong communicator and influencer 

- Outcome and solution focused

- Understanding and commitment to deliver excellent care to the PWS

- Forming positive relationships with colleagues and external stakeholders

- Ability to manage priorities

- Values driven leader

You may be required to undertake other duties commensurate to your role and/or working hours,   as may reasonably be required of you.

This is a description of the job as it is at present. However, the Company may periodically review your job description and update it to ensure that it relates to the job as when being performed. It is the Company's aim to reach agreement on reasonable changes, but if agreement is not possible the Company reserves the right to insist on changes to your job description, after consultation with  you.