Customer Services Executive

2 weeks ago


Chichester, United Kingdom Hays Remote Work Freelance Full time
Customer Services Executive

Customer Services Executive
Temporary, ongoing basis where you will be engaged via Hays
Location: Chichester Working Environment: Hybrid, part office based on site at client offices/ part home based
Pay type: Competitive hourly pay rate

Our Client
The World's pre-eminent super-luxury automotive brand based in Goodwood, near Chichester, West Sussex, which comprises its global headquarters and Global Centre of Luxury Manufacturing Excellence.

The Role
Everything starts with passion at our luxurious automotive client. It turns a profession into a vocation. It drives them to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a department into a strong team where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united that they can shape the future together.

Hays are recruiting for an exciting opportunity for a Customer Services Executive to join our client on an ongoing long term temporary assignment for an approximate duration of 12 months (rolling, reviewed annually).

The Client Contact Team (CCT) are responsible for delivering first level client engagement across all channels, as well as championing new products and supporting in the delivery of key business campaigns.

Responsibilities
• Responding and resolving all inbound client, prospect and general enquiries for EMEA and parts of APAC.
• Conducting outbound client welcome and ownership calls for EMEA and parts of APAC.
• Routing client enquiries to second level technical teams for resolution, where required.
• Soliciting Brand, Product & Client Experience feedback on all aspects of offerings.
• Capturing and recording of client data/insights the CRM system, ensuring adherence to all compliance & GDPR processes.
• Support the business in obtaining direct client access and to achieve high data quality in the CRM system.
• Issuing Welcome letters to owners.
• Accurate maintenance of all reporting and process documentation, including the preparation of weekly/monthly status reports.
• Acting as the global centre of competence to the global CCT's, proactively liaising with key stakeholders and sharing knowledge/"best practise."
• Supporting the delivery of assigned business campaigns.
• Ensure that a benchmark client relationship is delivered achieving high levels of trust and understanding.

Skills And Qualifications
• Educated to minimum A Level or equivalent.
• Fluent English (written & verbal) other languages are desirable (Arabic / Russian / Japanese / Korean / Chinese / German) but not essential.
• Good level of experience in Luxury/ Automotive call centre environment.
• Be extremely consumer-centric, understanding how modern luxury works.
• Be internationally minded with an understanding / appreciation of different cultures / be able to work effectively across cultures.
• Able to build strong relationships beyond commercial with UHNWIs distributed globally engendering trust and loyalty.
• Experience in managing & working with data.

Benefits
• Competitive hourly rate along with an annual performance related bonus.
• Hybrid working.
• Hybrid parking on-site with access to a subsidised restaurant.
• Hays Go1 training platform which offers a library of over 70,000 courses.
• Access to Ben - a flexible employee benefits portal offering support across wide range of topics such as mental health well-being, financial or legal matters.
• 35 days annual leave (including bank holidays)

What next?
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on

#



  • Chichester, United Kingdom Edge Building Products Ltd Full time

    **Contract type: permanent** **Working hours**:Monday to Friday, 07:00 - 16:30** We are looking for a Customer Service Executive to join our Head Office team in Chichester. You will enjoy working in a fast-driven environment, where your ability to deliver exceptional customer service, support the team and follow internal processes will be key in achieving...


  • Chichester, United Kingdom Apex8 Full time

    **BMS Cars and BMS Salvage are rapidly expanding and require an experienced ** **Customer Relations Executive to join our busy team. Several years of experience demonstrating high attention to detail and excellent customer service skills is essential. Good vehicle knowledge and a keen interest in cars is also important. This is a great opportunity to work...


  • Chichester, United Kingdom LSL Property Services Full time

    Job Locations: UK-Chichester Job Profile: Direct Life are looking for dynamic, innovative, and passionate people to join the team! **About Direct Life**: We are one of the UK’s leading Life Insurance outsource and technology suppliers. With over 30 years of experience, we put our customers at the heart of everything we do and are passionate about...


  • Chichester, United Kingdom Futures Recruitment Services Ltd Full time

    Futures Recruitment Services are exciting to be working with a local client in Tangmere looking for a Customer Service Consultant. You as an individual will provide excellent customer service by handling inbound and outbound calls in a timely fashion. You will also identify customers needs, clarifying information, researching issues, and setting up,...


  • Chichester, United Kingdom red robin recruitment Full time

    ur client is a rapidly expanding car buying company, specialising in buying and reselling damaged vehicles. If you are looking to sell a vehicle that is damaged, this company offers a free service and will buy your vehicle very quickly, for a better price than larger competitors. Cars are then sold as scrap or salvaged and sold on to buyers. They are...


  • Chichester, United Kingdom Red Robin Recruitment Full time

    Our client, a rapidly expanding car buying company, are looking for an experienced Customer Relations Executive to help them deal with customer enquiries, manage customer experiences and complete any relevant administration. **Salary £23,000 to £26,000 DOE + a £1000 increase in pay within 6 months** **Vibrant Chichester Office** **Monday to Friday - No...


  • Chichester, United Kingdom Mears Full time

    Annual salary: up to £24,467.00 **Customer Service Advisor** Crawley - Fixed term , Maternity cover - Up to £24,467.00 per annum, depending on experience_ Do you want to work for one of the leading providers in the housing, property management and support market industry in the UK? Are you somebody who is open to new opportunities, has a visionary...


  • Chichester, United Kingdom Centurion EPG Full time

    **Legal Customer Care Executive - Centurion EPG** **Chichester, West Sussex** **Salary from £22,000 - Pro-Rata (FT or PT)** **Closing Date - 30th June 2023** **The Company** At Centurion EPG, we can help you arrange everything you need to make it easy for your family both in life and when you pass. We can help you arrange Wills, Powers of Attorney, Estate...


  • Chichester, United Kingdom Tapp Recruit Full time

    **Our client is looking for an exceptional Customer Service Advisor for their Dealership based in Chichester** **The role of the Service Advisor is to**: - Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency...


  • Chichester, United Kingdom Page Personnel Full time

    An exciting opportunity has arisen for a Customer Service Advisor. The position is based in Chichester and requires excellent communication and problem-solving skills.Client DetailsThe company is a respected leader with a strong presence in the UK, they employ over 500 dedicated professionals to deliver top-notch products and services to their...


  • Chichester, United Kingdom Page Personnel Full time

    An exciting opportunity has arisen for a Customer Service Advisor. The position is based in Chichester and requires excellent communication and problem-solving skills.Client DetailsThe company is a respected leader with a strong presence in the UK, they employ over 500 dedicated professionals to deliver top-notch products and services to their...


  • Chichester, United Kingdom Futures Recruitment Ltd Full time

    Futures Recruitment Services are working with a local client on the outskirts of Chichester who are recruiting for a Customer Service/Claims Handler to join their small, but busy team.Experience in Claims Handling is not required, all you need is a great,proven customer service background, and not being afraid to use the telephone! Due to the location, it...


  • Chichester, United Kingdom South Coast Payments Full time

    Customer Service Representative We have an exciting new opportunity for a customer services administrator to join our growing team! The Role: - Updating CRM system with customer information and to maintain clear customer records - Answering incoming customer calls and making outbound calls to customers and other departments - Product Ordering - Credit...


  • Chichester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity has arisen for a Customer Service Advisor. The position is based in Chichester and requires excellent communication and problem-solving skills. Client Details The company is a respected leader with a strong presence in the UK, they employ over 500 dedicated professionals to deliver top-notch products and services to their clients....


  • Chichester, United Kingdom Page Personnel Full time

    Office based - Monday - Friday **About Our Client**: The company is a respected leader with a strong presence in the UK, they employ over 500 dedicated professionals to deliver top-notch products and services to their clients. - Resolve customer queries and complaints efficiently and professionally. - Maintain customer records by updating account...


  • Chichester, United Kingdom Kiwi Recruitment Full time

    **Customer Service Administrator** **Chichester** **£22,800 per annum** **Permanent** Kiwi Recruitment have an exciting opportunity to join our client, a family company based in the picturesque West Sussex countryside in the role of Customer Service Administrator. Established in 1986, they have grown from strength to strength and now have a wide...


  • Chichester, United Kingdom Kiwi Recruitment Full time

    **Customer Service Administrator** **Chichester** **£24,000-£25,000 per annum** **Permanent** Kiwi Recruitment have an exciting opportunity to join our client, a family company based in the picturesque West Sussex countryside in the role of Customer Service Administrator. Established in 1986, they have grown from strength to strength and now have a...


  • Chichester, United Kingdom Southern Co-op Full time

    We’re looking for a Customer Service Assistant who can make a real difference in their local community Putting U in Southern Co-op   Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or...


  • Chichester, United Kingdom Southern Co-op Full time

    We’re looking for a Customer Service Assistant who can make a real difference in their local community Putting U in Southern Co-op   Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or...


  • Chichester, United Kingdom Nicola Jane Full time

    **Job Title: Customer Service Advisor** **Contract**:Permanent **Hours**:35 hours a week, normally 9.00 - 5pm, Monday - Friday, working Saturdays on a rota. **Benefits**:20 days holiday increasing by 1 day per year to a max of 25 days (28 days including bank holidays) pro rata **Location**:Chichester - Head Office **Salary: £21,500 - £23,000 dependent...