Hotel Receptionist

3 weeks ago

Thornbury, United Kingdom Thornbury Castle Full time

Relais & Chateau at Thornbury Castle are seeking a Receptionist to join our professional and hardworking Front Office Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests. 

About Us  

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.  

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people. 


  • £23, 795 per annum (depending on experience)
  • Full time permanent position – 40 hours per week worked over 5 days on a rota basis Monday to Sunday. (8 hours shifts between from 7 am to 11 pm) full flexibility required
  • An additional share of service charge and tips (estimated 2k per year)
  • An enthusiastic, warm and friendly professional with a passion for the hospitality industry.
  • You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
  • Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
  • Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
  • Use the Opera Front Office System to check in and check out guests and take payments.
  • Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
  • You will relish in providing guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area
  • Excellent communicator and listener with a creative and positive attitude with ability able to address any of our guests’ requirements
  • Respond to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashion

  • Experience in a similar role, ideally in a 4* or above establishment
  • IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
  • Proficient in verbal and written English
  • Capability to work across multiple projects efficiently and adapt accordingly.
  • A passion for excellent organisation and customer service skills
  • Attention for details and proficiency in verbal and written English.
  • Desire to exceed guest expectations.

  • 28-day holiday including bank holidays
  • Paid day off on your birthday
  • Sickness Benefit (5 days after 6 months service)
  • Complimentary stay at the castle after 3 months passed probation period
  • Training programmes via internal & external professionals and access to online training facilities
  • Staff and family rates on hotel accommodation and discounts on food and beverage
  • Recognition programmes
  • Career development programmes
  • Uniform and meals provided whilst on duty and free parking
  • Opportunity to benefits of staff rate in Relais Chateaux properties

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