Senior Operations Management Analyst

About Pearson

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's leading learning company. Learn more at pearsonplc.com.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That's why we're committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that's inclusive and diverse - and where our people can be themselves - so we can reflect the customers and learners we serve.

About the Team & Role

Pearson were awarded the TOpS contract in April 2024, with the first test cycle to be completed in 2025/2026 window. The TOpS Associate Recruitment Operations Manager will be responsible for the overall management, development and continuous improvement of processes related to the resourcing and recruitment of Associates for the TOpS project. This will also include supporting with all set-up deliverables required throughout the set-up of the TOpS project, meeting tight deadlines and ensuring that all criteria is met.

There will be a requirement through quiet periods to also support the Recruitment team across all subject areas across Pearson qualifications and for all temporary personnel in Hellaby, which will also incorporate the following accountabilities;

Key Accountabilities

Lead the Recruitment team and strategies, directing workload and ensuring that overall team goals are being met

Ensuring costs, timescales and resources are managed effectively throughout the TOpS project

Effectively manage issues and risks by taking responsibility and appropriate action where these deviate from agreed tolerance, and put control measure in place to minimise risk to delivery

Provide project management expertise to support the successful implementation and delivery of TOpS project

Play an active role in contributing to improvements of business activities in supporting the delivery of process innovations arising through corporate plans or regulatory changes

Driving culture and process change as needed to ensure sustainable improvements

Provide visibility of progress and detailed MI against key milestones, deliverables, documented SLAs and KPIs

Work with internal stakeholders to prepare detailed schedules and ensure dependencies between functions are effectively planned and managed

Direct line management responsibility for Team Leaders across Recruitment and Relations & Development teams, including all aspects of performance management where required

Facilitate succession planning across both teams, coaching team members and actively supporting staff development where required

Work closely with key stakeholders to understand business needs for recruitment and to develop and implement a recruitment strategy for the team

Attract large volumes of suitably qualified candidates, building a pipeline of Associates to complete the TOpS project

Identify and meet retention targets and expectations

Oversee the management of a high volume processing operation

Protect the business from litigation by ensuring recruitment processes conform to all data protection and employment laws whilst meeting all deliverables provided by STA

Key Challenges

Ensure all activities are carried out in line with related business calendars and adhere to relevant SLAs

Continually seek to identify and implement improvements to the Associate experience within the context of recruitment

Deliver against and provide timely and accurate reporting for performance and financial targets

Test and validate the effectiveness of processes, systems and plans and put in place corrective and preventive action where necessary

Deliver key operational activities while taking a strategic view to improve business processes

Plan and execute activities whilst also being open to change and adaptable in the face of challenge

Manage complex and sensitive issues relating to conduct and performance

Prioritise own workload to meet the needs of the business in a changing environment and work under pressure to tight deadlines

Resolve operational problems as they arise with an expedient, quality focussed, and solutions orientated approach

The Person

Competencies Required:

Excellent communicator, manager, and team builder

Strong influencing skills and the ability to work effectively with people at all levels

Quality emphasis and attention to detail

Must have ability to deliver results in a pressured environment

Understanding of the educational landscape, and the regulatory requirements relating to the delivery and assessment of qualifications

Ability to analyse complex written and numerical information

Ability to engage with and communicate the values and vision of the organisation

Managing conflict with diplomacy

Innovative approach to solving problems

Ability to be flexible and remain effective as the environment, task or people change

• Flexibility in work hours is required

Education, Qualifications & Experience

Degree, relevant vocational qualifications or extensive experience

Experience of delivering key operational activities in a highly pressurised environment

Experience managing a team or project and all aspects of performance management

Experience of taking a strategic view and implementing significant business improvement processes

Leading complex activities either as a manager or in cross-departmental teams

Experience related to implementation of procedures and contingencies

Project management

Technical Knowledge

Awareness of Pearson's business and general education issues (Essential)

IT Literacy (Essential)

Intermediate MS Word and MS Excel (Essential)

Use of databases (Essential)

Familiarity with Google Documents (Desirable)

Your rewards & benefits

We know you'll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn't fit all, so our workplace programs meet the different needs of our diverse teams, and their families too. There is a range of options, see some of them shared here:

• A competitive salary
• 25 Days annual leave, this increases by 1 day each year up to 30 days with the option to buy and sell up to 5 days per year on top of this.
• A fantastic pension plan, where Pearson double what you contribute.
• Pearson's other benefits also include private dental care, private medical insurance, digital GP service, eye tests, cycle to work scheme, volunteering days and much more.

Diversity and Equality

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That's why we're committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that's inclusive and diverse - and where our people can be themselves - so we can reflect the customers and learners we serve.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: GENERAL BUSINESS OPERATIONS

Organization: Assessment & Qualifications

Schedule: FULL\_TIME

Workplace Type: On-site

Req ID: 16883