IT Service Desk Analyst
3 weeks ago
IT Service Desk Analyst
Bolton – Hybrid Working
Circa £25k
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
This is a really exciting opportunity to get involved with the start of an incredible tech team. The IT Service Desk Analyst will play a crucial role in providing technical assistance and support to end-users, ensuring smooth and efficient operation of their computer systems and applications.
You will be responsible for diagnosing and resolving hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users.
You will aim to provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team.
Key Responsibilities include:
Qualification & Experience:
Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. ITIL foundation qualification would be a bonus.Previous experience in a service desk or technical support role is essential (2 year's experience or more is desirable).Proficient in troubleshooting Windows operating system, with familiarity with M365, Active Directory, and basic networking concepts.Knowledge of remote desktop tools and IT Service Management tools would also be an advantage.Strong interpersonal and communication skills.Patience and the ability to remain calm under pressure.Analytical and problem-solving mindset.Willingness to learn and adapt to new technologies.-
IT Service Desk Analyst
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