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Customer Service Representative

3 months ago

Watford, United Kingdom Venn Group Full time

A position has arisen for a full time, German speaking Customer Orders Coordinatorfor a large commercial organisation in Watford.

The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region.

Main duties:

  • Manage customer orders from order entry to billing
  • Respond effectively to queries relating to customer orders and deliveries including customer complaints and invoice queries
  • Manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
  • Raise credits & adjustments on customer accounts and to liaise with credit control to ensure any outstanding customer deductions are resolved promptly

You will be provided with extensive internal training, arming you with all the skill you require to manage this critical function of the business, but you must be fluent, both written and spoken in German.

It would be highly advantageous if candidates had additional language skills in either French, Italian, Polish, German, Hebrew or Dutch but this is not essential.

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.

If this opportunity is of interest to you, please apply with your up-to-date CV now.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.