Sales Associate, Harrods
2 months ago
Harrods boutique, London
Permanent
Time never stands still at Vacheron Constantin. Deep pride in our heritage fuels our passion to trailblaze an even brighter future. For us, excellence is both a given and a never-ending quest. Our curiosity knows no bounds and better is always possible. For nearly 270 years, we have continuously reinvented our vision as a Maison of Belle Haute Horlogerie.
Are you passionate about retail? Would you like to play a critical role in representing our Maison in the most iconic department store in Europe? Reporting to the Boutique Director, the sales associate is responsible for achieving sales and qualitative targets while building meaningful and sustainable relationships with clients.
Be One Of Not Many
HOW WILL YOU MAKE AN IMPACT?
Sales
Achieve and exceed personal targets (quantitative and qualitative) Support Boutique team to achieve and exceed sales objectives. Ensure high levels of customer satisfaction through excellent sales and after sales service skills (Sales Ceremonial). Retail and Service Excellence
Anticipate clients' specific needs Represents the Brand inside and outside the Boutique Strive to achieve 100% in Mystery shopping result for the Boutique team Ensure impeccable grooming standards according to guidelines CRM
Act as a role model, constantly nurture relationships with clients to generate sales leads while building sincere and durable relationships. Operations
Carry out administrative tasks such as: clients' follow up (sales, afters sales service), general inquiries, handle clients complaints and concerns, answer to the telephone etc. Follow internal procedures and corporate guidelines related to daily operations (sales, payments methods, deposit, after sales service, Boutique till system, reporting, opening/closing etc.) Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions. CS / Aftersales
Ensure highest level of service to After Sales Clients. Manage complaints and proactively follow up on the repair process from registration to collection. Ensures the timeliness of repairs taken in by the store Strive to achieve conversion in CS to sales Outreach
Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community (Harrods). Develop relationships within Harrods ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness and recruit new clients Participate to off-site events and clientelling activities organised by Marketing and event team HOW WILL YOU EXPERIENCE SUCCESS WITH US?
You are motivated by:
Excellence in everything you do Client service and satisfaction Team spirit and collaboration You are:
Bringing a solid experience in Luxury Goods Retail with at least 2-4 years' experience, preferably in department store Action oriented, assertiveness in negotiating and closing the deal Meticulous and highly client focused. Result and action oriented, able to work in a fast paced and highly competitive environment Very good general education, sense for etiquette and presentation Strong sense of luxury service, aesthetics and proactive approach Excellent communicator, able to develop a network Very good interpersonal competences and ability to interact with international clientele Very good organisational skills Fluent in English + another language as nice to have (Chinese/Arabic/Russian) Flexibility towards working hours HOW DO WE KEEP YOU SMILING?
As a significant member of the Vacheron Constantin community, you are also part of a much bigger family at Richemont.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
Our benefits:
Socially Engaged The hiring process:
Step 1 : Call with Talent Acquisition Team + Predictive Index Step 2 : Interview with HRBP and Hiring Manager Step 3 : Final Decision Interested? Join us #WeAreWaitingForYou
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