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Customer Care Advisor

3 months ago

Hereford, United Kingdom Park Holidays Full time

Customer Care Advisor (Weekends) - Malvern View Holiday Park - Stanford Bishop, Worcester

Contracted Hours: Part Time

Job Type: Permanent

Department: Reception

Hours Per Week: 16

Salary/Rate of Pay: National Minimum Wage

Park Holidays UK is looking for talented, enthusiastic and passionate people to join our team.

Responsibilities:

Assisting with the handling of guest/owner and 3rd party interactions within the existing customer care software. Updating support tickets in line with the company’s guest/owner care process. Offer support to the onsite management teams when appropriate in an effort to resolve support tickets to guest and owner satisfaction. Escalating complaints to the appropriate management teams when necessary. Forward any 3rd party email enquiries to the relevant company’s personnel. Assist with the administration of company & Trip Advisor certificate incentives.

Candidate Skills

Experience with complaint handling would be an advantage. Strong attention to detail. Excellent organisational skills. Competent using a computer/laptop, including knowledge of word and Excel. A professional and approachable personality. Ability to work well in a team but also able to work under own initiative. A clear understanding of GDPR rules and regulations.

Benefits:

20% friends and family discount on holidays booked with Park Holidays 50% staff discount on meals in our onsite restaurants Great staff referral scheme Progression Programme within the Company 24/7 Access to Employee assistance program offers legal, financial and personal support for everyone (including seasonal staff) and their immediate families.

At Park Holidays UK, we believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.

Join us at Park Holidays UK and be part of a dynamic and exciting team