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Commercial Account Handler

3 months ago

West Malling, United Kingdom Marsh McLennan Full time

Commercial Account Handler â Marsh Commercial â West Malling

The company:  Marsh Commercial

  • We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

The role:  Commercial Account Handler

  • We have a fantastic opportunity for a Commercial Account Handler to join our Commercial team of 8 account handlers supporting 5 account executives, which is located in our West Malling offices.
  • The role focuses on a mixed book of commercial and charity/religious clients
  • This is the perfect role for someone with a strong background in commercial insurance having worked in a Handler or Broker type role looking to move into a more Commercial focused role within an established, market leading insurance broker.
  • If the above describes you and you enjoy providing exceptional customer service, talking to people and have a good level of attention to detail and time management then we want to hear from you.
  • This role offers hybrid office/homeworking (the team tends to work 2 days at the office and 3 days from home).

What can you expect?

  • An opportunity to join an established and client focused broking team and to work on a variety of complex commercial insurance policies
  • Full on the job training
  • A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
  • To build and maintain an excellent rapport with our clients, providers and colleagues across the Group

What you will be rewarded with?

  • Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including:  6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options.  To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.
  • You will get in-depth on the job training and learn about insurance, insurance broking as well as building relationships within the business and outside with our partners.

We will rely on you to:

  • Work with Account Executives to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
  • Strive to meet sales goals by partnering with Account Executives
  • Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
  • Manage all day to day queries, renewals, amendments and mid-term adjustments
  • Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
  • Perform critical client functions, including: evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines.
  • Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
  • Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients

What you need to have: 

  • Commercial Lines Insurance knowledge
  • Ambitious nature and a keen contributor within a team environment
  • Articulate with strong client facing and stakeholder management abilities

What makes you stand out:

  • Cert CII qualification

About us

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

We help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk.  Our deep knowledge of both the industry sectors and communities we serve, combined with the time we take to fully understand and meet a clientâs needs, is what sets us apart.

We're also part of Marsh and McLennan Companies (MMC) â a global network of experts in risk, strategy and people. For over 140 years, Marsh & McLennan Companies (MMC) has supported enterprise, helping clients realise, survive and grow in changing times.

We leverage the scale, expertise and access to the broad range of products and services provided by the wider Marsh & McLennan Companies for the benefit of our clients - whilst retaining the flair, flexibility and personal service that our clients have come to expect.

Marsh & McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.

#MaCom

#Hybrid