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Technical Support Analyst

4 months ago

London Central, United Kingdom Ryder Reid Legal Limited Full time

Job Title: Technical Support AnalystHours: Monday - Friday, 9:30am - 6:00pmLocation: The City of London Ryder Reid Legal have been instructed to recruit a Technical Support Analyst on behalf of our prestigious US law firm client, based in central London. This is an excellent opportunity to grow your career and progress professionally with a dynamic law firm. The role will consist of supporting the Regional IT Manager and responding to 1st and 2nd line support requests. This role is very much a deskside support role and therefore customer service skills are essential. Responsibilities:Overseeing the office technology workload and ticket queues Initiate and complete all assigned ticketsMaintain an inventory of hardwareBuild PCs and laptops according to firm guidelinesPrinter maintenance and vendor contact for printer issuesMobile phone support AV support and set-upsSet-up of new workstations for new joinersSoftware installations We are seeking candidates with a great working attitude to providing top tier customer service, who can take ownership of their work and be proactive in their role, legal IT experience is also required.