Travel Retail

1 week ago

HOUNSLOW, United Kingdom ESTÉE LAUDER COMPANIES Full time
Job Summary

The ELC Advisor is responsible for providing an authentic and personalized service to our customers in order to achieve the ELC brands sales targets within the Travel Retail locations. The ELC Advisor will be responsible for a range of brands, in both Airport and Free-standing Store formats, depending on the staffing needs within each format.

They are accountable for achieving this by;

Demonstrate excellent product knowledge across brands - developing an understanding of brand stories and hero products and the ability to communicate this to the customer to meet their needs Provide best-in-class service and experience across brands. Use your exceptional people and conversational skills to stop and engage customers and fulfil all of their shopping needs. Sales and Service across ELC Family of Brands within airport/downtown locations

Achieve required retail sales targets set by the Company as communicated by the Sales and Education Executive Present oneself within the standard of personal grooming guidelines as specified by ELC. Link sell within and between brands to help grow Items Per Transaction and Average Basket Value. Provide best-in-class service and experience across brands. Use your exceptional people and conversational skills to stop and engage customers and fulfil all their shopping needs. Keep up to date with competitor activities and missed opportunities. Utilise the Education Team strategy, cascaded by the Sales and Education Executives, ensuring up to date product knowledge and skill sets in order to achieve goals. Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture. Reporting of daily and weekly sales to Team Leader/SEE as required. Ensure to utilise and regularly check the digital education platforms, whilst completing the cross branded training. Work effectively as part of a Team

Develop strong working relationships with the team, colleagues, managers and retailers. Help colleagues and team efficiency by being flexible and taking on tasks as required. Communicate information to the Team Leader/ Sales and Education Executive. Attend and actively participate in training meetings, virtual or at-counter, as provided by Sales and Education teams. Actively participate in and complete online learning modules. Work effectively with store personnel, store management and corporate sales and education teams. Maintain high standards of timekeeping on the counter to ensure team efficiency. Adhering to the Companies standards, Policies and Procedures of the role and brand. Maintain Housekeeping standards

Clean counters, tester stands and displays regularly to maintain hygiene guidelines as defined by ELC and retailer. Merchandise back fixtures and display counters as directed. Complete Administration

Complete all administration accurately, legibly and on time Qualifications

Qualifications Previous retail industry/guest services experience is desirable (preferably within beauty or luxury goods) All applicants must be able to demonstrate excitement for and the ability to provide inspirational, authentic and personalized customer service Sales and Goal Oriented. Must have the ability to maintain level of sales performance as determined by Company goals set. Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment, whilst also being flexible on shift patterns. Previous experience with retail point-of-sale software is desirable Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview Must have: Flexibility regarding working for different brands, including multiple brands at one time. Experience with makeup artistry is a plus Excitement for interacting with customers of many cultures is a plus Multiple language fluency and an understanding of English is a plus Job: Retail - Store

Primary Location: Europe, Middle East, Africa-GB-ENG-Heathrow

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 245187

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

  • Travel Retail

    4 weeks ago

    Hounslow, Greater London, United Kingdom TOM FORD Full time

    Position Summary:We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven supervisory, coaching and retail...

  • Travel Retail

    4 weeks ago

    Hounslow, Greater London, United Kingdom ESTÉE LAUDER - BRAND Full time

    Position Summary: As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers.You will also like working as part of a high performing team to create impact with in-store events and...

  • Travel Retail

    4 weeks ago

    Hounslow, Greater London, United Kingdom ESTÉE LAUDER - BRAND Full time

    Position Summary: As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers.You will also like working as part of a high performing team to create impact with in-store events and...

  • Travel Retail

    4 weeks ago

    Hounslow, Greater London, United Kingdom ESTÉE LAUDER - BRAND Full time

    Position Summary: As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers.You will also like working as part of a high performing team to create impact with in-store events and...

  • Travel Retail

    4 weeks ago

    Hounslow, Greater London, United Kingdom ESTÉE LAUDER - BRAND Full time

    Position Summary: As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers.You will also like working as part of a high performing team to create impact with in-store events and...

  • Travel Retail

    4 weeks ago

    Hounslow, Greater London, United Kingdom LA MER Full time

    PRIMARY OBJECTIVES:To lead and guide Team Managers and Education Ambassador to achieve overall sales targets and Counter goals and to manager Airport business objectives through:- Effectively tracking and monitoring weekly/ monthly sales results by Terminal vs Target and previous year's sales.- Total Stock Management , MDQ levels and VM standards, with the...

  • Sales Consultant Travel Retail Heathrow T5

    3 weeks ago

    Hounslow, United Kingdom Molton Brown Full time

    We are looking for dedicated individuals to join us as **TR** **Sales Consultant**in **London Heathrow**. This is an amazing opportunity to work for a luxurious, global beauty brand! We are looking for a dynamic and passionate Individual with a strong sales, beauty and luxury background. You will be responsible for delivering exciting and unique customer...

  • Maison Francis Kurkdjian Travel Retail Brand

    2 weeks ago

    Hounslow, United Kingdom Maison Francis Kurkdjian Full time

    **JOB DESCRIPTION - LUXURY BRAND AMBASSADOR** Maison Francis Kurkdjian was created in 2009 following the meeting of Francis Kurkdjian, a renowned perfumer with scores of successful creations to his name, and Marc Chaya, a former associate of Ernest & Young. With a focus on deliberate and sound international expansion, Maison Francis Kurkdjian is currently...

  • Travel Retail

    4 weeks ago

    HOUNSLOW, United Kingdom CLINIQUE Full time

    Position Summary: To achieve the personal objectives set down by Clinique and to contribute to the success of the account. To promote and maintain Clinique's image and reputation to the customer. Key Responsibilities: Retail Sales Measures Achieve the targets set by the Company as communicated by the counter manager. KPIS Target achievement...

  • Acqua di Parma Travel Retail Brand Ambassador

    2 weeks ago

    Hounslow, United Kingdom Acqua Di Parma Full time

    **JOB DESCRIPTION - BRAND AMBASSADOR** **MISSION** As a Brand Ambassador for Acqua Di Parma, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand, you will demonstrate an attitude that befits Acqua Di Parma at all times. **MAIN...

  • Travel Retail

    4 weeks ago

    HOUNSLOW, United Kingdom CLINIQUE Full time

    Position Summary: To achieve the personal objectives set down by Clinique and to contribute to the success of the account. To promote and maintain Clinique's image and reputation to the customer. Key Responsibilities: Retail Sales Measures Achieve the targets set by the Company as communicated by the counter manager. KPIS Target achievement...

  • Travel Retail

    4 weeks ago

    HOUNSLOW, United Kingdom CLINIQUE Full time

    Position Summary: To achieve the personal objectives set down by Clinique and to contribute to the success of the account. To promote and maintain Clinique's image and reputation to the customer. Key Responsibilities: Retail Sales Measures Achieve the targets set by the Company as communicated by the counter manager. KPIS Target achievement...

  • Retail Manager

    4 weeks ago

    HOUNSLOW, United Kingdom FASHION PERSONNEL Full time

    Our client is looking for people focused leaders who can motivate and influence a large team to drive service, engagement and sales within a dynamic selling environment. Our client is a global leader in the travel retail industry, who can offer great progression, whilst offering the opportunity for a great work/life balance. This company offers an...

  • Retail Manager

    2 weeks ago

    Hounslow, Greater London, United Kingdom FASHION PERSONNEL Full time

    Our client is looking for people focused leaders who can motivate and influence a large team to drive service, engagement and sales within a dynamic selling environment.Our client is a global leader in the travel retail industry, who can offer great progression, whilst offering the opportunity for a great work/life balance. This company offers an inclusive,...

  • Retail Manager

    4 weeks ago

    Hounslow, Greater London, United Kingdom FASHION PERSONNEL Full time

    Our client is looking for people focused leaders who can motivate and influence a large team to drive service, engagement and sales within a dynamic selling environment.Our client is a global leader in the travel retail industry, who can offer great progression, whilst offering the opportunity for a great work/life balance. This company offers an inclusive,...

  • Retail & Specialist (&I)

    2 weeks ago

    Hounslow, Greater London, United Kingdom LE LABO Full time

    access_time 23 minutes ago | how_to_reg Permanent| place Hounslow LE LABO - Fragrance Specialist - Heathrow - 36 Hours access_time 2 days ago | how_to_reg Permanent| place London Tom Ford - Make up & Fragrance Specialist - Elys Hours access_time 2 days ago | how_to_reg Permanent| place London Tom Ford - Make up & Fragrance Specialist - Selfridges Hours ...

  • Retail Sales Manager

    2 weeks ago

    Hounslow, Greater London, United Kingdom Travelex Full time

    Retail Sales ManagerHead of Retail- UK Retail StoresRole Type : Permanent, Full-Time (On-Site)Mon-Sun, Shift WorkBusiness Unit : RetailTravelex is an iconic global brand with a rich heritage in foreign currency. As a Retail Sales Manager, you will be responsible for motivating teams in dual sites, across one of our key airport estates to increase sales...

  • Retail Assistant

    2 weeks ago

    Hounslow, Greater London, United Kingdom Moto Full time

    Address: Heston Services, M4 between Junction 2 and 3, Phoenix Way, Heston, Hounslow, Middlesex, TW5 9NB£10.57phJoining moto is easy, we're not seeking colleagues with years of customer service experience in hospitality or retail, we're just looking for enthusiastic people to be part of our amazing team, delivering WHSmith's handy range travel essentials...

  • Retail Consultants

    4 weeks ago

    Hounslow, Greater London, United Kingdom AESOP Full time

    Purpose of the roleWe currently seek dedicated and passionate Retail Consultants for Full Time positions in our new counter opening within Aesop London Heathrow Airport T3 in a prime location within the T3 terminal. The successful applicant will have flexible availability and be expected to work across 5 days, including weekends.In this role, you will be...

  • Travel Retail

    4 weeks ago

    HOUNSLOW, United Kingdom CLINIQUE Full time

    Position Summary: The counter manager is responsible for the total operation of their terminal, ensuring the achievement of all retail targets and will identify and execute retail driving initiatives and develop the total terminal business to maximise potential. The counter manager will manage recruitment, training and development for all the Clinique...