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Service Assistant x 4

4 months ago

Wrexham, United Kingdom The National Trust Full time
Service Assistant x 4 / Cynorthwyydd Gwasanaeth - Wrexham

Summary

As a Service Assistant you will be working across various visitor areas, helping our visitors to enjoy Chirk Castle this summer by delivering high quality customer service. You may be manning the Summer Of Play experience, working in our East Wing which is re-opening or working as a friendly face to greet visitors to our extensive gardens.

Salary: £11.50

Contract/duration: Fixed term to 8th September 2024

Hours/working pattern/hours: Hours vary working on a rota basis including weekends and bank holidays.

Fel Cynorthwyydd Gwasanaeth byddwch yn gweithio ar draws ardaloedd ymwelwyr, gan helpu gwahanol adrannau i ddarparu gwasanaeth cwsmeriaid o ansawdd uchel.

Cyflog: £11.50 / awr

Contract/hyd: Contract Cyfnod Penodol tan 08.09.2024

Oriau/patrwm gwaith/oriau: Mae'r rôl hon yn swydd tymor penodol sy'n talu'n wythnosol. Lle bynnag y bo'n bosibl, ein nod yw cynnig patrwm gweithio cyson ond rydym yn chwilio am hyblygrwydd gan y gallai fod angen i ni newid y patrwm hwn o bryd i'w gilydd i weddu i anghenion y busnes. Byddwn yn rhoi cymaint o rybudd â phosibl i chi o hyn

What it's like to work here

Reporting to the Welcome Manager, you’ll be part of a team of dedicated staff and volunteers who deliver exceptional service to our 160,000 visitors a year.

The magnificent Chirk Castle is situated on a sweeping 480-acre estate on the Welsh border and is brimming full of 700 years’ worth of history. The property offers a superb visitor welcome, and the 29 strong team welcome people with superb customer service skills to help bring to life the castle’s powerful story. The property offers a lively and diverse programme of events, and the development of the wider parkland is one of the exciting upcoming projects due to take place. People travel in either by public transport or car. 

Yn adrodd i'r Rheolwr Croeso, byddwch yn rhan o dîm sy'n gweithio  yn Castell y Waun.

What you'll be doing

Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations. 

Mae cynorthwywyr gwasanaeth yn chwarae rhan bwysig wrth gefnogi gwahanol dimau eiddo wrth gyfarch a helpu ein hymwelwyr. Nid oes dau ddiwrnod yr un fath a gallwch ddisgwyl cwrdd â llawer o wahanol bobl a helpu mewn gwahanol ardaloedd i ymwelwyr. Byddwch yn cymryd rhan mewn gwahanol weithgareddau. Gallai'r rhain gynnwys cyfarch ymwelwyr wrth gyrraedd, ailstocio'r silffoedd yn y siop a chlirio byrddau yn y caffi. Yn bwysicaf oll, byddwch yn siarad ag ymwelwyr, gan ateb unrhyw gwestiynau sydd ganddynt i sicrhau eu bod yn gallu dod o hyd i bopeth sydd ei angen arnynt ar gyfer eu hymweliad. Byddai'r rôl hon yn addas i unrhyw un sydd ag angerdd am ddarparu gwasanaeth gwych i gwsmeriaid a diddordeb brwd mewn dysgu am weithrediadau ymwelwyr. 

Who we're looking for

We'd love to hear from you if you are:

customer focused with positive attitudea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skills Canolbwyntio ar y cwsmer gydag agwedd gadarnhaolChwaraewr tîm, ond gall hefyd weithio ar eich menter eich hunTrefnus ac addasadwyBarod i ddysgu sgiliau newydd

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary Free entry to National Trust properties for you, a guest and your children (under 18) Tax free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most locations Independent financial advice

Click here to find out more about the benefits we offer to support you. Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd.   

Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenolMynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed)Cynllun gofal plant di-drethCynllun benthyciad blaendal rhentBenthyciad tocyn tymorGostyngiadau buddion y gweithle, h.y. aelodaeth gampfa, codau gostyngiad siopa, gostyngiadau ar gyfer y sinemaLwfans gwyliau hyd at 32 diwrnod mewn perthynas â hyd y gwasanaeth, yn ogystal â chynllun prynu gwyliau, yn amodol ar fodloni meini prawf gofynnol.Oriau gweithio hyblyg lle bynnag y bo'n bosiblRhaglen cynorthwyo cyflogaiParcio am ddim yn y rhan fwyaf o leoliadauCyngor ariannol annibynnol  Cliciwch yma i ddysgu mwy am y buddion rydym yn eu cynnig i’ch cefnogi chi.