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Employee Services Associate, 6 month contract

4 months ago

Paddington, United Kingdom Vertex Pharmaceuticals, Inc Full time

Job Description

General Summary:

The Employee Services Associate will report to the Manager, Employee Services and in collaboration is responsible for establishing a best in class pre-hire experience for new hires. This role is also responsible for ensuring quality management and fulfillment of HR Service requests. In this role, the incumbent will develop broad and comprehensive experience, skills and knowledge in global HR organizational policies, procedures and practices.

Key Duties and Responsibilities:

  • In partnership with the broader People Experience Team, design and facilitate an optimal process for pre-boarding
  • Generate offer letters and employment contracts, validate for accuracy and ensure all supporting offer documents are distributed, received and filed appropriately based on local legislation
  • Initiate and adjudicate background investigations
  • Conduct global employment eligibility verifications and ensure compliance with all local regulations and requirements
  • Respond to requests and inquiries from candidates and employees, prioritizing as appropriate, and execute on the key tasks and activities in accordance with defined procedures and guidelines
  • Assist in delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed customer expectations
  • Responsible for the adherence of SOPs, work instructions and process maps
  • Aid with the creation of knowledge articles
  • Assist with Benefits Administration reporting
  • Contribute to review and testing of new or updated contact channels and the design and continuous improvement of employee life cycle process via Service Excellence framework

Knowledge and Skills:

  • Experience with HR software, case & knowledge management systems, e-file or document creation tools a plus
  • Knowledge of Workday and ServiceNow a plus
  • Proficient in Microsoft products (Excel, Word, PowerPoint), Visio a plus
  • Fluency English is required, other languages a plus
  • Strong collaboration and communication skills across cultures and management levels
  • Ability to multi-task and prioritize confidential workload
  • Strong customer service skills with the ability to network effectively
  • Strong interpersonal, written and oral communications skills
  • Ability to multitask and to be flexible to work assignments
  • Strong organizational skills
  • 10% travel - domestic and international

Education and Experience:

  • Bachelor's degree or equivalent experience

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Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Please note that Vertex requires COVID-19 vaccination for all employees working in the U.S. as a condition of employment at Vertex, subject to medical, religious or other accommodations or exemptions required by law. We believe this requirement is vital to keeping everyone at Vertex and in our communities safe. This requirement applies to both existing and new employees who may at any time work on-site at a Vertex facility or visit another location on behalf of Vertex (e.g., conferences, customer visits, etc.), including all remote employees. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com.